Lauren Haight
Stratford,CT
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
12
12
years of professional experience
Work History
Pet Care Services & Training
Self Employed Services
01.2022 - Current
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism for approximately over 10 clients a week.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Prepared food and water following instructions from pet owners.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Improved pets' obedience and manners with consistent training and positive reinforcement techniques.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
Front Desk Coordinator
Orthopaedic and Specialty Surgery
05.2020 - 01.2022
- Greet and register patients for surgery by confirming patient demographic information is correct and complete corrective adjustments as needed
- Collect co-pays/deductibles and any other pertinent information used for verification purposes
- Organize and scan patient documents into EMR
- Preparing patients charts for next day and ensuring coverage of medical procedures
- Verify authorizations and patient eligibility
- Relay benefit information to patient and discuss high deductible plans
- Calling patients for past-due balances and debt collection and setting up payment plans
- Triage phone calls and determine appropriate call routing
- Packaging and handling lab specimens
- Ensuring physicians sign patient reports in a timely manner
Medical Assistant, Office assistant
Vein Clinics of America
07.2018 - 05.2020
- MA/OA
- Check patients in/out, collecting copays, prepare new patient paperwork
- Scanning and data entry
- Conduct new patient consultations and enter patients information into EMR system
- Completing forms and writing letters to insurances for procedure authorizations
- Prepare sterile laser/radio frequency ablation kits
- Prepare patient by positioning patient to sterilize and positioning drapes for procedures
- Clean and bandage patient and instruct on after care
- Collect and fill out patient encounter form to enter billing codes to insurance
Medical Assistant/Office Coordinator
Griffin Faculty Physicians
03.2015 - 03.2018
- Assisted Physician with minor procedures
- Prepared patient to be seen by physician by obtaining vital signs and medical history
- Entered all patient information into the EMR system prior to physician seeing the patient
- Performed Phlebotomy in the proper order of draw
- Drawing up vaccinations to be administered by nurse or physician
- Performed EKG’s and assisted patients with spirometry testing
- Instructed patients with collection of urine and fecal specimens for further testing
- Greet patients at front desk for check-in
- Collect co-pays and update insurance and pharmacy information
- Prepare new patient paperwork and update office policy consent forms
- Scanning and labeling patient documents into EMR
- Triage phone calls and route messages to medical staff
- Scheduling and rescheduling appointments keeping physicians and patients best interest in mind
- Complete daily closing reports
Teacher
Tiny Treasures Day Care
01.2014 - 03.2015
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instruct children in health and personal habits such as eating, resting, and toilet habits
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Organize and participate in recreational activities
- Other responsibilities include assisting in preparing food for children and serving meals and refreshments to children
- Organizing, cleaning and storing toys and materials to ensure order in activity areas, operating in-house daycare centers within businesses, sterilizing bottles and preparing formulas
Medical Assistant Externship
Fairfield Medical Group
01.2015 - 01.2015
- Assisted physician with minor procedures
- Prepared patient to be seen by physician by obtaining vital signs and medical history
- Drawing up vaccinations to be administered by the Physician
- Performed bladder scans
- Instructed patient to leave clean catch urine specimens
- Properly labeled all specimens for laboratory send-outs
Customer Service Representative
Edible Arrangements
08.2013 - 10.2014
- Multitasking between production and answering the telephone and greeting customers in show room
- Accountable for making sure all baskets are put together correctly and delivered on time
- Set up and organize routes for delivery drivers
- Computed sales prices, total purchases and processed payments
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Replenished floor stock and processed shipments to ensure product availability for customers
- Educated and advised customers on product and service offerings
- Helped customers select products that best fit their personal needs
- Kept the showroom clean and maintained neat, orderly product displays
- Managed administrative tasks to resolve customer issues quickly and efficiently
Education
Certification - Dog Training
Victoria Stilwell Academy
Online06-2025
Diploma - Medical Assistant
Porter And Chester Institute
Stratford, CT01.2015
Diploma -
Masuk High School
Monroe01.2010
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Data entry
- Procedure assistance
- Specimens collection and processing
- Professionalism and ethics
- Insurance verification
- Patient care coordination
- Medical supply inventory
- Medical office administration
- Prioritizing stat orders
- Professional bedside manner
- Payment collection
- Medical billing and coding
Timeline
Pet Care Services & Training
Self Employed Services
01.2022 - Current
Front Desk Coordinator
Orthopaedic and Specialty Surgery
05.2020 - 01.2022
Medical Assistant, Office assistant
Vein Clinics of America
07.2018 - 05.2020
Medical Assistant/Office Coordinator
Griffin Faculty Physicians
03.2015 - 03.2018
Medical Assistant Externship
Fairfield Medical Group
01.2015 - 01.2015
Teacher
Tiny Treasures Day Care
01.2014 - 03.2015
Customer Service Representative
Edible Arrangements
08.2013 - 10.2014
Certification - Dog Training
Victoria Stilwell Academy
Diploma - Medical Assistant
Porter And Chester Institute
Diploma -
Masuk High School
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