Lauren Hale

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Directed training and retraining of employees to boost performance and enhance business results.
• Effectively supervised staff of 10-12 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance on basis and conveyed constructive feedback to improve skills.
• Also worked/assist in other departments.

- Shrink Wrap Run, wrap pallets and print out paperwork.

- Palletize outgoing product to be shipped out to retail customers.

- Each pick, Case flow, Trainer for Full case palletizers, QC

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• Entered appeal requests in appeals module.
• Submitted verbal and written notification to members and providers.
• Processed and finalized appeals and grievances within agreed-upon turnaround time.
• Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Participated in weekly conference calls with management to discuss department updates and strategies.
• Provided daily supervision, feedback and oversight to direct reports.
• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled data and reviewed information for accuracy prior to input.
• Sorted documents and maintained organized filing process.
• Organized, sorted and checked input data against original documents.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Verified data files prior to entry to maintain high data accuracy.
• Located and corrected data entry errors and reported to management.
• Added documents to file records and created new records to support filing needs.
• Identified data entry errors and reported to necessary departments.
• Obtained scanned records and uploaded into database.
• Received incoming calls and handled data requests from internal stakeholders.
• Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
• Tracked and maintained records for Appeals department.
• Gathered data from multiple sources and programs.
• Conducted performance reviews of employee goals, objectives and performance expectations.
• Audited production reports, tracking data entry and processing errors.

• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Worked with internal staff to process documents and sent for closing.
• Prepared digital files, physical documents and work requests in compliance with company guidelines.
• Transmitted documents, organized revisions and tracked changes.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Converted documents from one application to another.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• Reviewed document management protocols and user activities against internal records policies and document management standards.
• Worked with internal team members to remedy issues with preemptive solutions.
• Managed file archival and information retrievals.
• Promoted efficient document processing by maintaining orderly and clean control room.