Overview
Work History
Education
Skills
Timeline
Generic

Lauren Hall

Perris,CA

Overview

9
9
years of professional experience

Work History

Analyst

Yellow Corporation
03.2021 - Current
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.
  • Decreased process discrepancies, proactively inspecting performance while monitoring project status.
  • Queried databases for information needed for report processing.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans and timelines.
  • Identified and resolved problems through root cause analysis and research.

Linehaul Dispatcher

YRC Freight
08.2020 - 03.2021
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Coordinated dispatching of up to 30 drivers to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Scheduled and dispatched drivers to locations in Southern California.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

City Operations Planner

YRC Freight
03.2019 - 08.2020
  • Responsible for planning pickup and delivery operation of a large LTL carrier in a diverse metro area
  • Create optimized delivery route plans based on business objectives, driver staffing and vehicle availability
  • Effectively schedule manpower to match incoming volume in order to drive production goals
  • Tracking of guaranteed shipments end ensuring delivery of targeted accounts to maintain an excellent customer experience
  • Coordinate with multiple department managers for labor sharing and shipment priorities
  • Supervised an inbound dock shift of up to 15 workers in order to process incoming freight and load delivery trailers in the most cost effective way.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.

Receiving Clerk

Uline
04.2018 - 03.2019
  • Responsible for accurate check in and receiving of inbound freight
  • Data entry skills involving inventory management and receiving
  • Sit down forklift, Crown Reach Lift, and Crown Order Picker certified.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Central Operations Lead

Amazon.com
02.2017 - 03.2018
  • In charge of teams up to 22 dispatchers tasked with dispatching routes and orders for Prime Now and Restaurants
  • Work with Program Managers to test tools used for proper dispatch techniques
  • Created and developed training audits to verify competency in dispatch techniques at different levels
  • Ensure routes and orders are dispatched in timely manners through various dispatch tools
  • Ensure Prime Now sites are integrated into Central Operations smoothly and operate at site standards

Amazon.com, Amazon Go CX Quality Operations
09.2016 - 02.2017
  • Used standard SOPs to answer most tasks, but used best judgement to make exceptions
  • Participated in process improvement initiatives
  • Provided direct feedback to product owners and software developers in order to improve our tools
  • Setting up and coordinating a group of 5-15 associates tasked with observing and ensuring quality and effectiveness of the Amazon Go store

Process Assistant

Amazon.com
09.2015 - 09.2016
  • Ensured trailers are loaded properly and ready depart meeting daily SLA deadlines
  • Engaged associates to remove barriers and set up for success
  • Certified to verify trailers are up to safety standards and properly secured in doors to be loaded
  • Ticket and Case management
  • Experience with Dock Management Systems, Freight Movements, and Yard Management Systems
  • Manage labor hours to ensure staffing requirements met production and hour goals
  • In charge of staffing 175 associates by creating daily rosters for multiple departments utilizing daily production goals and head counts
  • Ensured shift met daily production and quality goals
  • Developed associates with 1 on 1s and coaching opportunities to further their careers.

Fulfillment Associate

Amazon.com
11.2014 - 09.2015
  • Chosen to be an Ambassador responsible for training new associates in groups of 5 or less in proper processes and taught new associates in the Amazon Standard Safety School
  • Problem solver for outbound, removing barriers for associates with general problem solving skills
  • Queue Manager, ensuring carts and pallets were staged and processed according to FIFO
  • Developmental Process Assistant, assisted Area Manager in day to day production goals and coaching opportunities

Education

Arlington High School

Skills

  • Strategic Planning
  • MS Excel
  • SQL
  • Resource Coordination
  • Business Presentations

Timeline

Analyst

Yellow Corporation
03.2021 - Current

Linehaul Dispatcher

YRC Freight
08.2020 - 03.2021

City Operations Planner

YRC Freight
03.2019 - 08.2020

Receiving Clerk

Uline
04.2018 - 03.2019

Central Operations Lead

Amazon.com
02.2017 - 03.2018

Amazon.com, Amazon Go CX Quality Operations
09.2016 - 02.2017

Process Assistant

Amazon.com
09.2015 - 09.2016

Fulfillment Associate

Amazon.com
11.2014 - 09.2015

Arlington High School

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Lauren Hall