Lauren Hall
Georgetown,TX
Summary
Dynamic business development leader with a proven track record at MediMobile, excelling in key account management and stakeholder engagement. Spearheaded innovative strategies that drove significant revenue growth and enhanced customer satisfaction. Adept at leveraging CRM platforms and fostering team collaboration to achieve strategic goals and optimize business performance.
Overview
8
8
years of professional experience
Work History
Director of Business Development and Account Manag
MediMobile
07.2024 - 12.2025
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Negotiated, prepared, and signed contracts with clients.
Director of Account Management
MediMobile
01.2021 - 07.2024
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Developed and fostered strong relationships with client stakeholders.
- Conducted regular reviews of account performance against established goals, initiating corrective actions as needed to keep projects on track and drive successful results for clients.
- Enhanced client satisfaction by implementing strategic account management processes and fostering long-term relationships.
- Managed a diverse portfolio of accounts across multiple industries, adapting strategies based on unique client needs and objectives.
- Drove timely and successful delivery of service to customer needs and objectives.
- Presented data-driven insights to executive leadership regarding overall account health, highlighting trends or emerging issues that may require attention at a higher level within the organization.
- Coordinated with various internal departments to align resources for optimal account management and project execution.
- Collaborated with sales teams to secure contract renewals and maintain high client retention rates.
- Developed strong working relationships with clients by maintaining open lines of communication, regularly soliciting feedback, and demonstrating a genuine commitment to their success.
- Developed a comprehensive onboarding process to ensure smooth transitions for new clients, reducing churn rate.
- Participated in industry conferences and networking events to expand professional connections and stay current on market trends, ensuring continued relevance of account management strategies.
- Identified new business opportunities from existing accounts.
- Analyzed key performance metrics to identify areas for improvement in account management processes and implemented necessary changes for optimization.
- Proactively identified potential risks or challenges within accounts, developing contingency plans to mitigate any negative impact on the business relationship or financial outcomes.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Delivered exceptional customer service by promptly addressing concerns or issues raised by clients, ensuring timely resolutions and maintaining trust in the business relationship.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Mentored junior account managers, providing guidance and support to aid their professional growth and success.
- Maintained detailed records of all client interactions, facilitating seamless handoffs between team members when necessary due to staff turnover or other organizational changes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Account Manager and Documentation
MediMobile
02.2020 - 01.2021
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Created external and internal documentation for employees and customers regarding processes for application use
Assistant Principal
Richardson ISD
07.2017 - 02.2020
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Established intervention programs for struggling students, improving overall academic achievement levels at the school.
Education
Master of Arts - Education Administration
Texas Christian University
Fort Worth, TX05-2017
Master of Arts - English
Texas Christian University
Fort Worth, TX12-2010
Skills
- Customer engagement
- Key account management
- Industry networking
- Social media marketing
- Stakeholder management
- Corporate communications
- Innovation management
- Business modeling
- CRM platforms
- Revenue and profit maximization
- Team leadership
- Decision-making
- Customer satisfaction
- Team collaboration
- Business development and planning
- Strategic planning
- Goals and performance
Timeline
Director of Business Development and Account Manag
MediMobile
07.2024 - 12.2025
Director of Account Management
MediMobile
01.2021 - 07.2024
Account Manager and Documentation
MediMobile
02.2020 - 01.2021
Assistant Principal
Richardson ISD
07.2017 - 02.2020
Master of Arts - Education Administration
Texas Christian University
Master of Arts - English
Texas Christian University