Lauren Halley
Loganville,GA
Summary
Creative, experienced professional offering skills in accounting, general office support, and customer service. Outgoing team player who also works well individually, assisting where help is needed. Strong desire to contribute positively towards the overall operation and success of the organization.
Overview
15
15
years of professional experience
Work History
Accounting Specialist
Quail Hollow Nurseries, Inc.
10.2015 - 06.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared monthly statements, applied finance charges where necessary, and sent to customers.
- Input financial data and produced reports using Intuit Quickbooks.
- Assisted management with annual expense plans to strategically track income or revenue.
- Identified legal tax savings and recommended ways to improve profits.
- Handled all company banking and financial matters including payments, withdraws, deposits, fraud issues, credit cards, and securing loans.
Customer Service Specialist
Quail Hollow Nurseries, Inc.
10.2015 - 06.2023
- Managed an average of 30 email and phone calls for pending orders per day.
- Published and distributed a weekly availability of perishable inventory, including individual product photographs.
- Managed pre-booked inventory numbers to ensure availability of product within specified time frames.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Roof Inspection & Sales
Georgia Roofing Experts
03.2016 - 07.2017
- Maintained constant communication with accurate record keeping with all insurance companies and assigned adjusters throughout entire claim process.
- Assisted customer in material selection by providing all product, warranty, and installation information.
- Supervised ongoing daily production phases with accurate inventory numbers for records and billing purposes.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly scheduling of laborers to maintain on-track status ensuring customer satisfaction.
- Worked directly with homeowners throughout their insurance claim process for roofing, gutter, and storm related damage.
Waitress
Johnny's NY Style Pizza
06.2014 - 01.2015
- Handled a 15 table rotation and bar area per shift.
- Served food, drinks, and alcohol in ordinance with county and state laws.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Restaurant keyholder with opening and closing responsibilities.
Secretary & Sales
Rapid Fire Tactical Training
03.2013 - 01.2014
- Filed and maintained all Federal and State weapons sales permits.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed customer inquires and provided follow up on potential leads.
- Cleaned and maintained all tactical firearms and training equipment.
- Performed research to collect and record industry data.
Receptionist
Snellville Animal Hospital
01.2008 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct Doctors.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions, and updated relevant records.
Education
Horticulture
Gwinnett Technical College
Lawrenceville, GA01.2013
Business & Marketing
Gwinnett Technical College
Lawrenceville, GA01.2002
Skills
- Inventory Control
- Accounts Receivable
- Accounts Payable
- Intuit Quickbooks
- Financial Statements
- Data Entry
- Customer Service
- Invoicing, Billing, and Collections
- Quickbooks
- Purchaser Point of Contact
- Customer & Vendor Account Management
- Customer & Vendor Relations
Timeline
Roof Inspection & Sales
Georgia Roofing Experts
03.2016 - 07.2017
Accounting Specialist
Quail Hollow Nurseries, Inc.
10.2015 - 06.2023
Customer Service Specialist
Quail Hollow Nurseries, Inc.
10.2015 - 06.2023
Waitress
Johnny's NY Style Pizza
06.2014 - 01.2015
Secretary & Sales
Rapid Fire Tactical Training
03.2013 - 01.2014
Receptionist
Snellville Animal Hospital
01.2008 - 01.2011
Horticulture
Gwinnett Technical College
Business & Marketing
Gwinnett Technical College
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