Hi, I’m
LAUREN HAM
Dispatcher
Guthrie,Oklahoma
Summary
Polished Dispatcher and Data Entry Clerk with fantastic customer service and collaboration skills. Quite effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Organized and dependable candidate successful at managing multiple high priority tasks at a time all while having a positive and pleasant attitude.
Overview
6
years of professional experience
3
Certification
Work History
David Roberts Consulting LLC
Oklahoma Ride Care
2022.05 - Current (2 years & 4 months)
Job overview
- Dispatch drivers to assist mental health patients based on locations, needs and worker availability across the state of Oklahoma.
- Receive submission form, prepare route, and assigned approate driver for transport.
- Track drivers to identify possible delays and provide real-time ETA to receiving facility.
- Facilitate communications between nurses and field personnel to answer questions or resolve concerns remotely.
- Manage conflict resolutions with clients, drivers and facility staff to encourage professional relationships and promote respect.
- Answer phone calls and responded to emails.
- Monitor vehicle locations to coordinate timely arrivals.
- Track and monitor driver performance and puncuality.
- Coordinate with the staff at the pickup locaiton to determine the behavioral concerns of the client so that the driver is aware upon arrival.
- Monitor and track dispatch communication systems 7 days a week.
- Prove successful working within tight 3 hour ETA deadline and a fast-paced environment.
Logan County Sheriffs Office
911 Emergency Dispatcher
2019.11 - 2022.07 (2 years & 8 months)
Job overview
- Directed first responders using assigned mapping systems for timely emergency respond times.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Police radios to provide assistance to respond to emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Followed established protocols for professional handling of emergency situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Dispatched and coordinated emergency services teams according to very high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests for stolen vehicles or wanted person(s).
Stables Cafe
Restaurant Manager
2017.02 - 2019.11 (2 years & 9 months)
Job overview
- Cultivated warm relationships with regular customers and tourists.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed financials at the closing time.
Education
Guthrie High School , Guthrie, OK
High School Diploma
05.2019
Skills
- Route Planning
- Safe Driving Practices
- Traffic Monitoring
- Information Research
- Handle Communications
- Paperwork and Documentation
- Driver Communications
- Editing Documents
- Data Entry
- Advanced Excel Spreadsheet Functions
- Email Communication
- Excellent Communication Skills
- Grammar Understanding
- Emergency Call Routing
- Secure Sensitive Information
- Routing Accuracy
- Police Department Procedures
- Call Volume Analysis
- Computer-Based Dispatch Systems
- Verbal and Written Communication
- Information Mapping
- Map Reading Skills
- Computer-Aided Design (CAD)
- Dispatch First Responders
- Medical Emergency Response
Certification
- PST - Public Safety Telecommunicator - 12/15/2021
- Certification of Mental Health Law, ODMHSAS - 02/18/2023
- First Aid Training - 02/18/2023
Timeline
Oklahoma Ride Care
David Roberts Consulting LLC
2022.05 - Current (2 years & 4 months)
911 Emergency Dispatcher
Logan County Sheriffs Office
2019.11 - 2022.07 (2 years & 8 months)
Restaurant Manager
Stables Cafe
2017.02 - 2019.11 (2 years & 9 months)
Guthrie High School
High School Diploma
- PST - Public Safety Telecommunicator - 12/15/2021
- Certification of Mental Health Law, ODMHSAS - 02/18/2023
- First Aid Training - 02/18/2023
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