Lauren Ham
Orlando,FL
Summary
Experienced food and beverage individual, showcasing and delivering exceptional service skills and optimizing operational efficiency in high-volume settings. Adept at creating a welcoming atmosphere for new cast members, ensuring cast member safety, while also ensuring safe compliance regulations. Seeking an opportunity to contribute my passion for quality service to a hospitable environment with technological advances. With a willingness to take on added responsibilities to meet specific goals, with a detail-orientated, high-level of accuracy. Skilled guest advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Coordinator
Disney's Animal Kingdom
Orlando, FL
06.2023 - Current
- Showcased inclusive cast development skills in onboarding and training new cast members in a major quick service environment.
- Handled cash office responsibilities by organizing nightly location paperwork and sales data, while verifying A&A compliance.
- Ensured fellow cast member safety as a member of the local safety team through monthly safety meetings, contributing to Pizzafari’s zero workplace injury record.
- Performed cashier duties such as ringing up sales, processing payments, and counting money.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Disney College Program, Food and Beverage
Disney's Caribbean Beach Resort
Orlando, FL
07.2022 - 06.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Role modeled Disney’s courtesy standards daily through quality guest interactions and recovery tactics.
- Managed cash office operations, including the organization of nightly location paperwork and sales data.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Server
Village On The Isle
Venice, FL
06.2021 - 07.2022
- Delivered exceptional dining service to assisted living residents, ensuring timely and accurate serving of meals, beverages, and desserts in a formal dining room setting.
- Orchestrated and hosted a variety of themed events and holiday celebrations, enhancing community engagement and resident satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
CNA
Seal Rock Associate
Saco, ME
02.2019 - 04.2021
- Assisted with daily living activities, enhancing resident well-being.
- Provided specialized care for dementia patients with empathy and skill.
- Performed vital sign checks, ensuring accurate health monitoring.
- Supported residents with feeding and hygiene tasks with respect for individual dignity.
Education
Bachelor of Arts - Hospitality Management
University of Central Florida
Orlando, FL12-2025
Associate of Arts - Science
State College of Florida
Venice, FL12.2022
Skills
- Problem-solving and critical thinking
- Adaptability and flexibility
- Robust communicative abilities
- Creativity and innovation
- Exercising conscious control of time and organizational skills
- Detail-oriented approach
- Guest satisfaction enhancement
Certification
- Microsoft Word Certified
Timeline
Food and Beverage Coordinator
Disney's Animal Kingdom
06.2023 - Current
Disney College Program, Food and Beverage
Disney's Caribbean Beach Resort
07.2022 - 06.2023
Server
Village On The Isle
06.2021 - 07.2022
CNA
Seal Rock Associate
02.2019 - 04.2021
Bachelor of Arts - Hospitality Management
University of Central Florida
Associate of Arts - Science
State College of Florida
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