Lauren Hanson
Noblesville,IN
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
19
19
years of professional experience
Work History
Leasing Counselor
Justus Companies
08.2025 - Current
- Cultivated strong relationships with prospective tenants to enhance leasing opportunities.
- Assisted in lease administration, ensuring compliance with regulations and company policies.
- Streamlined application processes, improving efficiency and tenant satisfaction rates.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Collected rent and tracked resident payments and information in computer system.
Leasing Consultant
Barrett & Stokely
11.2019 - 04.2022
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
- Answer phones and emails daily
- Respond in a timely manner to all prospects/leads to convert to on-site appointments
- Schedule, coordinate, and conduct unit showings with prospective tenants. Meet with new prospects and provide expert information on all things relating to our property
- Generate new leases
- Initiate creative strategies to build positive buzz about the apartment community; partner with nearby businesses, attend local events, and make connections/contacts in the neighborhood
- Check curb appeal and apartments each day to ensure we are ready to tour and demonstrate our property offerings to ensure a positive customer experience
- Meet and exceed monthly leasing targets
Client Relations Representative
Security Home Inspections
05.2019 - 11.2019
- Answering phone calls and e-mails, Identifying and assessing customers' needs to achieve satisfaction.
- Supporting staff and doing special projects as needed.
- Provide accurate, valid and complete information by using internal office software.
- Collecting payments
- Working closely with realtors & buyers/scheduling proper services for their home inspection needs.
- Having knowledge of all key elements of home inspections (termite, radon, mold, wells, electrical, new builds etc.)
Apartment Property Manager
Sexton Companies
10.2016 - 05.2019
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Contracts with tenants by negotiating leases; collecting security deposit.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
- Maintains building systems by contracting for maintenance services; supervising repairs.
- Secures property by contracting with security patrol service; establishing and enforcing precautionary policies and procedures; responding to emergencies.
- Enforces occupancy policies and procedures by confronting violators.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Updates job knowledge by participating in educational opportunities such as yardi training, customer service classes etc;
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Family Housing Leasing Consultant-Management Training
Muesing
09.2013 - 07.2016
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) by phone, in person visits, and internet leads. Assure that all “new prospect” cards have been followed up.
- Accept rental and account payments (check, money order) and immediately apply to resident’s accounts to prepare reports for late dues and late notices.
- Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Process application for approvals. (i.e., credit check, rental history, criminal history)
- Ensure apartment is ready for resident to move-in on agreed date including coordinating maintenance work, outside contractors to do repairs, and cleaning associates to ready apartment.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices and all resident’s needs.
- Inspect models and available “market ready” homes to ensure readily available for move-in
- Update availability report and ensure all co-workers have the report to ensure that the overall community occupancy standard is kept (above 95%).
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
Assist salon leader
Mane St. Hairstyling
04.2007 - 09.2013
- Greet customers coming in and provide information about salon services and retail products
- Assist in maintaining reception area and organize salon environment
- Suggest and sell salon services and products
- Assist salon leader with administrative tasks and salon results
- Answer phones, book appointments, maintain accounts by processing payments, and updating client records.
Education
High School Diploma -
Carmel Highschool
Carmel INSkills
- Property Management
- Leasing
- Realpage
- Yardi
- Onesite
- ILM
- Realync
- Loft
- Key Text
- Accounts Payable
- Marketing
- Tenant relations
- Lease administration
- Fair Housing compliance
- Customer service
Timeline
Leasing Counselor
Justus Companies
08.2025 - Current
Leasing Consultant
Barrett & Stokely
11.2019 - 04.2022
Client Relations Representative
Security Home Inspections
05.2019 - 11.2019
Apartment Property Manager
Sexton Companies
10.2016 - 05.2019
Family Housing Leasing Consultant-Management Training
Muesing
09.2013 - 07.2016
Assist salon leader
Mane St. Hairstyling
04.2007 - 09.2013
High School Diploma -
Carmel Highschool