Lauren Harb
Dearborn
Summary
An experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Offering detail-oriented approach and commitment to patient care, and is eager to learn and develop in a medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in the available role.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Medical Receptionist
Care Pediatrics
03.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, allergies, and current complaints at intake.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Sitter
Trinity Health Livonia
01.2021 - 02.2021
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
Customer Service Representative
Super Greenland
07.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Science - Nursing
University of Detroit Mercy
Detroit, MI08-2025
Bachelor of Science - Biological Sciences
Univesity of Michigan- Dearborn
Dearborn 04-2023
High School Diploma -
Dearborn High School
Dearborn 06-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Patient-focused care
- Immunization administration
- Insurance verification
- CPR certified
- Professionalism and ethics
- Fluent in English & Arabic
Timeline
Medical Assistant/Medical Receptionist
Care Pediatrics
03.2021 - Current
Patient Sitter
Trinity Health Livonia
01.2021 - 02.2021
Customer Service Representative
Super Greenland
07.2017 - 01.2021
Master of Science - Nursing
University of Detroit Mercy
Bachelor of Science - Biological Sciences
Univesity of Michigan- Dearborn
High School Diploma -
Dearborn High School
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