Lauren Harris

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created dashboards to monitor and track key performance indicators.

· Build and maintain relationships with research students and professors to ensure satisfaction and continued support of the Behavioral Lab

· Responsible for student recruitment for research participation via classroom presentations and one-on-one recruitment

· Maintained the research database, renew and improve it from time to time and ensure safe storage of data

· Arranged analysis reports and be accountable to answer any queries, complaints or proposal

· Gather data necessary to accomplish analysis from a number of sources, accumulate it together in prearranged format and enter the data in several data analysis software

· Speak at events within the community to discuss the importance of my role in IT and recruit new IT students

· Coordinate activities associated with all aspects of research projects

· Ensure policy adherence and IRB compliance within the Behavioral Lab

· Triage IT tickets and ensure incidents get completed in a timely manner

· Act as a liaison between faculty/staff and IT members to ensure requests are being completed

· Attend meetings and review submissions to the Emory University IRB for approval to run studies

· Supervise background specialists daily and conduct yearly evaluations

· Scan, analyze and send fingerprints for analysis and job confirmation

· Handle all client questions, issues and requests via phone and e-mail

· Conduct pre-employment background screenings on all applicants for the University System of the State of Georgia, as well as over 25 private companies

· Record, collect and organize payment for Database Systems International

· Maintain client relationship via Constant Contact and monthly newsletters and site visits

· Train new client users on how to access and effectively use the website and background screening program