Lauren Harter
Senior Manager, Technical Program Management
Summary
Technical program leader with 15+ years driving enterprise-scale transformation across retail, supply chain, logistics, and healthcare. Proven track record delivering multimillion-dollar roadmaps and systems with global, cross-functional teams. Combines deep Agile expertise and financial stewardship with strategic vision to optimize operations and enable business growth.
Overview
20
20
years of professional experience
Work History
Senior Manager, Technical Program Management
Gap Inc. Corporate Headquarters
07.2021 - Current
- Lead end-to-end delivery of multimillion-dollar programs for Merchandise and Inventory Management.
- Oversee program finances, forecasts, and milestone tracking for a major subdivision of the enterprise portfolio.
- Drive strategic planning and roadmap execution in partnership with senior leadership and key stakeholders.
- Manage cross-functional global teams, 3rd-party vendors, and implement tools/processes that enhanced productivity and visibility.
- Spearheaded rollout of JIRA Plan; trained TPMs and facilitated change management for quarterly planning processes.
- Lead capacity planning, resource forecasting, and stakeholder alignment across technical and business units.
Technical Program Manager
Walmart Stores, Inc
01.2020 - 07.2021
- Delivered large-scale tech programs including Walmart Health and COVID Vaccination Scheduler.
- Defined program roadmaps, scope, milestones, and success metrics in partnership with product and business stakeholders.
- Managed program governance, dependencies, and risks across multiple engineering teams and business units.
- Facilitated cross-functional collaboration between engineering, data science, product management, and operations teams.
- Tracked and reported on program health, budget, and outcomes, providing transparency to executives and stakeholders.
Technical Program Manager
J.B. Hunt Transportation Services, Inc
05.2018 - 12.2019
- Managed end-to-end delivery of technical programs, including requirements gathering, roadmap planning, risk management, and deployment.
- Collaborated with internal teams and external vendors to design, implement, and enhance technology solutions that support freight, transportation, and logistics operations.
- Identified dependencies, mitigated risks, and proactively resolved issues to ensure successful program delivery.
- Monitored program progress, deliverables, and metrics, providing clear reporting to leadership and stakeholders.
- Facilitated cross-functional communication, alignment, and decision-making across technical and business teams.
IT Business Relationship Manager, South
Weyerhaeuser
07.2016 - 05.2018
- Built and maintained strong relationships with business leaders and stakeholders to understand objectives, challenges, and technology needs.
- Translated business strategy into IT initiatives, ensuring alignment with enterprise architecture and technology roadmaps.
- Facilitated prioritization of IT projects and initiatives based on business value, risk, and strategic alignment.
- Acted as the voice of the business within IT, advocating for solutions that improve efficiency, performance, and innovation.
- Collaborated with project and program teams to ensure timely delivery of IT solutions that meet business requirements.
IT Project Manager
Boeing
05.2015 - 06.2016
- Oversaw lifecycle of enterprise IT projects, including supplier identification and integration.
- Chaired and standardized change control boards across IT Common Services.
- Delivered detailed project documentation, milestone tracking, and risk management.
Business Process Analyst
Boeing
07.2011 - 04.2015
- Subject Matter Expert (SME) for ERP systems across purchasing, inventory, demand planning, and manufacturing execution systems.
- Analyzed current business processes and systems to identify inefficiencies, gaps, and opportunities for improvement.
- Gathered and document business requirements, translating them into functional and technical specifications for process or system enhancements.
- Supported the design, implementation, and standardization of processes that drive operational excellence and compliance with Boeing policies.
- Facilitated workshops, interviews, and working sessions with stakeholders to align process improvements with business needs.
- Developed process documentation, workflow diagrams, and training materials to support adoption and sustainment of new processes.
- Lead and participated in cross-functional continuous improvement initiatives, leveraging Lean, Six Sigma, or similar methodologies.
Supply Chain Management Analyst
Boeing
07.2009 - 07.2011
- Analyzed supply chain data, processes, and performance to identify risks, constraints, and opportunities for improvement.
- Supported the development and execution of supplier strategies, sourcing plans, and material requirements aligned with business objectives.
- Partnered with procurement and program teams to ensure timely delivery of parts, materials, and services to meet program schedules.
- Assisted in forecasting demand, monitoring supplier performance, and resolving issues that impact cost, quality, or schedule.
Global Procurement Agent
Boeing
09.2007 - 07.2009
- Developed, negotiated, and managed supplier contracts and purchase agreements to meet program, cost, and schedule requirements.
- Analyzed proposals, evaluated bids, and performed cost/price analyses to secure best-value solutions.
- Monitored supplier performance, resolved issues, and drove corrective actions to mitigate risks.
- Supported long-term supplier relationships and global sourcing initiatives to enable innovation, cost competitiveness, and supply chain efficiency.
Import Manager Assistant
Walmart, Inc
06.2006 - 05.2007
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Developed strong relationships with internal global procurement, fostering a collaborative environment for successful procurement activities.
- Trained and supported team merchandising coordinators.
Merchandise Coordinator
Walmart, Inc
06.2005 - 06.2006
- Coordinated international logistics, managed product flow, and supported merchandising teams by creating purchase orders and completing revisions as needed.
Education
MBA -
Charleston Southern University
Charleston, South Carolina 05.2001 -
Bachelor of Arts - Mass Communications
Ouachita Baptist University
Arkadelphia, Arkansas 05.2001 -
Skills
Agile (Scrum, Kanban, SAFe)
Strategic Planning & Execution
Cross-Functional Team Leadership
Portfolio & Budget Management
Risk & Issue Management
Forecasting & Capacity Planning
Data-Driven Decision-Making
Global & Remote Team Coordination
Jira, Confluence, Azure DevOps, Smartsheet
Timeline
Senior Manager, Technical Program Management
Gap Inc. Corporate Headquarters
07.2021 - Current
Technical Program Manager
Walmart Stores, Inc
01.2020 - 07.2021
Technical Program Manager
J.B. Hunt Transportation Services, Inc
05.2018 - 12.2019
IT Business Relationship Manager, South
Weyerhaeuser
07.2016 - 05.2018
IT Project Manager
Boeing
05.2015 - 06.2016
Business Process Analyst
Boeing
07.2011 - 04.2015
Supply Chain Management Analyst
Boeing
07.2009 - 07.2011
Global Procurement Agent
Boeing
09.2007 - 07.2009
Import Manager Assistant
Walmart, Inc
06.2006 - 05.2007
Merchandise Coordinator
Walmart, Inc
06.2005 - 06.2006
MBA -
Charleston Southern University
05.2001 -
Bachelor of Arts - Mass Communications
Ouachita Baptist University
05.2001 -
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