Skills
Summary
Work History
Education
Additional Information
Overview
AssistantManager
Tashua Hersh

Tashua Hersh

Call Center Professional
Fogelsville,PA

Skills

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Auto Dialers
  • Call Transfers
  • Credit Card Payment Processing
  • Correcting Discrepancies
  • Merchandise Orders and Exchanges
  • Call Volume and Quality Metrics
  • Membership Registrations
  • First-Tier Technical Support
  • Generating Receipts
  • Complaint Response
  • Proactive Self-Starter
  • Customer Information Databases
  • Cultural Awareness
  • Recommending Solutions
  • Membership Inquiries and Renewals
  • Administrative and Office Support
  • Directing Calls
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Dispatching Workers
  • Compassion and Empathy
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Microsoft PowerPoint
  • Excellent Attention to Details

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Work History

Customer Service Representative

Manpower Group Temporary Agency (Contract)
Remote, PA
06.2022 - 09.2022
  • Answer inbound calls in a customer service work from home setting
  • Provide Customer Support to participants of the Government's Thrift Saving Plan.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Customer Service Representative

Randstad Temporary Agency (Contract)
Fogelsville, PA
01.2021 - 03.2022
  • Make outbound calls from home call center to schedule Florida Covid vaccines
  • Answer questions and provide comfort to patients in need
  • Maintain positive attitude
  • Maintain strict HIPAA laws
  • Use Epic responsibly to schedule vaccines
  • Make sure books pass quality checks
  • Verify inventory in box with scanner.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Protective Coating (Contract)
Allentown, PA
09.2019 - 09.2020
  • Was hired to create and complete SOP binder for Customer Service Department
  • Used SAP to track inventory
  • Scheduled truck shipments in Keubix - online company quoting system
  • Created and processed about 200 orders daily
  • Processes payments through Sage (Peachtree)
  • Submitted advance shipping notices through Foundry to make clients aware of shipment status
  • Maintained professionalism and provided exceptional customer service
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Front Desk Receptionist

Rothrock Collision
Allentown, PA
07.2018 - 02.2019
  • Handled on average 60-70 calls daily, both inbound and outbound
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Set-up tows; scheduled estimates for clients; schedule rental car
  • Followed up on business leads through referral program
  • Provided status updates on repairs, maintenance and collision corrections to clients
  • Ensured all 30-min appointment times were consistently filled daily.

Data Entry Specialist

Mindlance (Contract)
Bethlehem, PA
10.2016 - 03.2018
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Purchasing Administrative Assistant

American Atelier
Allentown, PA
10.2011 - 10.2015
  • Updated all excel spreadsheets used to track materials
  • Answered phone calls and took messages for Purchasing agent
  • Used Bills of Material in order to obtain complete list of products which need to be purchased for project to be completed
  • Negotiated pricing, maintained strong vendor relationships and lead times
  • Kept production moving along in a timely manner8Requested price quotes for products that need to be ordered or services to be rendered
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.

Administrative Claims Assistant

Progressive Insurance Claims
Allentown, PA
10.2007 - 03.2011
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Generated, posted and attached information to claim files.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Education

Some College (No Degree) - Criminal Justice and Early Childhood Education

Lehigh Carbon Community College
Schnecksville, PA

Real Estate Sales License - Real Estate

Aceable Agent
Allentown, PA
06.2021

High School Diploma - Business

Emmaus High School
Emmaus, PA
06.1989

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Additional Information , Deans List for Criminal Justice 2002

Overview

12
12
years of professional experience

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Tashua HershCall Center Professional