Lauren Hatalowich
Conway,South Carolina
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Bully's Pub & Grill
01.2024 - Current
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Developed unique events and special promotions to drive sales.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Bartender
Bully's Pub & Grill
04.2023 - Current
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server Trainer
Hooters Inc.
01.2021 - 03.2023
- Built and maintained professional relationships with customers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Created and oversaw training programs for operations.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Provided continuous evaluation and feedback to server employees.
Sales Associate
I Am Tan
02.2018 - 12.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
BBA - Marketing
Coastal Carolina University
Conway, SC05.2024
Skills
- Calm and Pleasant Demeanor
- Strategic Planning
- Suggestive Selling
- Delegating Assignments and Tasks
Timeline
Bartender Shift Manager
Bully's Pub & Grill
01.2024 - Current
Bartender
Bully's Pub & Grill
04.2023 - Current
Server Trainer
Hooters Inc.
01.2021 - 03.2023
Sales Associate
I Am Tan
02.2018 - 12.2020
BBA - Marketing
Coastal Carolina University
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