Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Hathcote

Elkmont,AL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Postmaster

United States Post Office
06.2023 - Current
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Hired, trained, and evaluated performance of 15 employees.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Developed and maintained detailed reports of all post office activities using Microsoft Office programs.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Processed new hire paperwork and documents.
  • Input and verified timekeeping records and processed payroll for all employees.
  • Maintained accountability of up to $12,000 of stamp stock

Officer in Charge

USPS
01.2023 - 06.2023
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Performed all duties of Postmaster during vacancy of position before being hired into the role.

Sales and Services Distribution Associate

United States Post Office
08.2014 - 01.2023
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
  • Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
  • Increased revenue through the promotion of additional postal services to meet customer needs.
  • Reduced wait times for customers by consistently maintaining a well-organized work area.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Upsold postal services like insurance and tracking.
  • Provided service and sales to walk-in customers.
  • Used computer systems to track packages and update client information.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
  • Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Maximized efficiency by cross-training in multiple post office roles and responsibilities.
  • Ensured seamless operations during staff absences by providing coverage as needed across various roles.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Maintained strict adherence to USPS regulations while handling sensitive or confidential mail items securely.
  • Contributed to a positive work environment with proactive teamwork and open communication channels.

Education

High School Diploma -

Elkmont High School
Elkmont, AL
05.2005

Skills

  • Leadership skills
  • Excellent communication
  • Organizational skills
  • Time management abilities
  • Staff supervision
  • Office administration

Timeline

Postmaster

United States Post Office
06.2023 - Current

Officer in Charge

USPS
01.2023 - 06.2023

Sales and Services Distribution Associate

United States Post Office
08.2014 - 01.2023

High School Diploma -

Elkmont High School

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