Lauren Hawkins
Earlington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Chat/ Account Representative
Valor Global
Remote
06.2021 - 12.2023
- Ensured compliance with State of AZ policies and procedures related to benefits recipients account.
- Assisted recipients through live chat customer care and answered calls providing frontline customer support or assistance with benefits inquiries and helpdesk for mobile app.
- Logged daily records of customer interactions and resolutions.
Receptionist / Payroll Clerk
Main Street Tire & Auto Repair
Madisonville , KY
10.2017 - 01.2021
- Maintained payroll information by calculating, collecting and entering confidential data.
- Scheduled repair appointments, handled customer accounts payable.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
Janitorial
Metcalfe's Greenhouses
Madisonville, KY
2012 - 2016
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to owner.
- Serviced, cleaned and restocked restrooms.
Education
GED -
Hopkins County Central High School
Some College (No Degree) - Business Communications
Madisonville Community College
Skills
- Time Management
- Customer Relations
- Data Entry
- Appointment Scheduling
- Call Management
- Rep-to-Client Confidentiality
Zip
42410
City
KY
Street
Earlington
Timeline
Customer Service Chat/ Account Representative
Valor Global
06.2021 - 12.2023
Receptionist / Payroll Clerk
Main Street Tire & Auto Repair
10.2017 - 01.2021
Janitorial
Metcalfe's Greenhouses
2012 - 2016
GED -
Hopkins County Central High School
Some College (No Degree) - Business Communications
Madisonville Community College