Lauren Hellerick

Full Time - 40 hours per week, salaried employee, $74,500 yearly.

Kathy Lukens, supervisor (may be contacted) (240) - 529-5661

• Oversees 5 additional Human Resource Managers, while still being the main HR manager for one center
• Created programs to reduce turnover and improve employee engagement in daily business process.
• Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
• Structured compensation and benefits according to market conditions and budget demands.
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Designed employee surveys to evaluate employee satisfaction.
• Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
• Created and prepared specific contracts to present to senior management.

• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
• Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
• Determined proper course of action for claims processing.
• Documented and communicated timely claims information while supporting accurate outcomes.
• Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Reviewed new files to determine current status of injury claim and to develop plan of action.

Full Time employee, 40 hours per week, $19.07 an hour.

Stefanie Chico - Supervisor (may be contacted) (484)-302-1790

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Kept high average of performance evaluations.

Full Time - 30 hours per week, hourly employee $17.50 an hour.

Jennifer Shainline - Director (may be contacted) (610)-636-9876

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Documented vital signs and health history for patients in clinic and hospital environments.