Lauren Henning-Emory

• Coordinated cross-functional teams to facilitate seamless transaction execution, maintaining clear communication channels throughout the process.
• Reviewed legal documents for accuracy and compliance, minimizing potential disputes or delays in closing transactions.
• Resolved conflicts between parties involved in transactions through effective mediation and negotiation techniques, ensuring successful outcomes for all parties involved.
• Ensured adherence to regulatory guidelines by conducting thorough due diligence on prospective deals and partners.
• Implemented risk mitigation strategies during transaction negotiations, safeguarding company interests while promoting successful deal closures.
• Spearheaded initiatives aimed at improving internal processes related to transactions management, which resulted in an increase in organizational efficiency.
• Collaborated closely with other departments within the organization such as finance, legal, and operations to ensure seamless end-to-end transaction execution.
• Provided comprehensive reports on transaction status updates to senior leadership enabling informed decision-making regarding ongoing deals.
• Monitored industry trends and competitor activities to stay updated on current market conditions affecting transactions.
• Maintained a high level of expertise in relevant regulations surrounding transactions management by attending conferences and workshops regularly.
• Championed process improvements that led to increased accuracy when reviewing documentation associated with each transaction.
• Oversaw a portfolio of multiple concurrent transactions, effectively balancing priorities and deadlines to complete all tasks on schedule.
• Assisted clients with post-transaction support services such as integration, ensuring a smooth transition and ongoing client satisfaction.
• Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
• Monitored contract execution to verify complete fulfillment of terms.
• Verified sales compliance with local governmental regulations, environmental standards and industry good practices.

• Advised and informed prospective clients on current market activities and conditions.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Compared recently sold area properties to determine competitive market prices.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
• Prepared homes for client arrivals during open house events and established signage and directional aids.
• Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
• Examined homes for client arrivals after planning open-house events and showings.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Prepared properties for open houses by educating sellers, setting up documents and posters, and marketing to increase appeal of first impressions.
• Reviewed and executed confidential documents, contracts and disclosures.
• Developed new business and managed new and existing clients.
• Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness.
• Established positive flow of communication with agents, clients, escrow and all personnel involved in closing transactions.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

Harcourts Prime Properties & Advantage TC Responsibilities:

• Manage 25 - 40 escrow files per month.
• Audit ratified purchase contracts, and advise real estate agents of any missing signatures, initials, documentation or mistakes that would require immediate attention.
• Open escrow once in receipt of fully executed purchase agreement.
• Coordinate with all parties affiliated within escrow/contract period to ensure transparency and communication throughout the process.
• Oversell all aspects of buyer and seller transaction from executed purchase agreement through close of escrow.
• Provide contract principles and real estate agents important contract timelines to be advised and followed.
• Facilitate all pertinent and mandatory disclosures, advisories, reports and inspections between all parties within agreed upon contractual timelines.
• Prepare all necessary documents for live signatures, or electronic signatures as needed for contractual obligations.
• Review all executed documents, contracts, addendums, disclosures and requests for accuracy and completion.
• Provide completed file of all transaction documentation to hiring agent and broker upon close of escrow for brokerage state compliance.

Harcourts Advantage Office Administrator responsibilities:

• Welcome all visitors in lobby and direct them to relevant employee or agent they were there to visit.
• Carry out clerical duties such as answering main phone line, responding to email correspondence, preparing documents and presentations.
• Coordinate appointments, meetings and conference room schedule.
• Perform booking tasks and invoicing agents for fees due to company via Square and Quickbooks.
• Maintain general office files for licensing, commercial rental agreements, insurance and equipments rentals.
• Purchase office supplies, equipment and furniture as well as maintain inventory of supplies.
• Oversee maintenance of office facilities and equipment, including Konica Minolta scanning/print machine, computer network and office security.
• Onboard new agent hires into company system, as well as new agent contracts with company and agent.
• Provide one on one training for new hires for all technology and systems provided to them from company.
• Set up weekly office meetings and luncheons for office of 35+ real estate agents and affiliates.
• Coordinated quarterly office events such as Client Appreciation BBQ, Giveaways, Office Competitions, Community Paper Shredding Event, etc.
• Created Commission Disbursement Agreements for all escrows closing for escrow to cut company commissions to office according to agent/broker agreed upon commission split.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Led employee relations through effective communication, coaching, training and development.
• Coordinate and create all marketing materials for team promotion, agent visibility and property marketing pieces.
• Input all leads into Top Producer CRM database and assign leads to appropriate agent for follow up and action.
• Assign leads within Top Producer to follow up action plans for email marketing, follow up phone calls and setting appointments.
• Coordinate all escrow files in capacity of a Transaction Coordinator.
• Schedule inspections, open house and clientele appointments for team agents.
• Provide and set up training agents may need to further their real estate education.
• Mentored and guided team agents to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Molded team and embraced change to adapt within dynamic market.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Initiated timely response to emails, voicemails and written correspondence.

Escrow Assistant responsibilities:

• Act as office receptionist for front office/lobby.
• Greet and receive visitors and direct to appropriate escrow officer.
• Answer incoming phone calls, receive and sort incoming mail/deliveries, open/close office.
• Manage and order office supplies.
• Open new escrow files in computer system when new contract were emailed over from agent or lender clientele.
• Assist escrow officer in obtaining loan payoffs from lien holders stated on Preliminary Title Report.
• Order and open a Preliminary Title Report from title company on all new escrows.
• Print and prepare loan document packages for real estate principles to sign for their mortgage lender.
• Package signed loan document packages to be returned to lender's funding department and title company in preparation of funding the loan and closing escrow.
• Print, package and mail escrow documents to buyers and sellers of an escrow transaction for their execution and return.
• Deposit earnest money deposits into Trust Fund account.
• Conduct daily accounting and report for branches daily deposits, payoffs and disbursements.

Sales Representative responsibilities:

• Maintain relationships with existing client base.
• Build client relationships and secure escrow orders from new customers.
• Compile lists of perspective clients for us as sales leads.
• Assess client needs and prepare plan to meet and implement those needs.
• Attend Real Estate functions to provide company visibility in local market and territory.
• Collaborate with marketing department to develop marketing content that is useful and educational for agent clientele.
• Create and deliver presentations to customers and target groups to provide escrow education and brand awareness.
• Interact and communicate daily with escrow officers and management.
• Communicate proactively and respond to clientele in a timely manner.
• Coordinate branch parties and open houses to entertain and show appreciation to clientele for their dedication and business.
• Attend community and board meeting to keep escrow officers engaged in local real estate events and happenings.
• Visit clients' offices weekly to provide any needs for escrow services.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Set up calendar with customer birthdays and other special events for personal touch.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Implemented brand marketing and sales campaigns.
• Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Manage escrow files for real estate agents' clientele.
• Audit ratified purchase contracts.
• Oversee all aspects of an escrow transaction from executed purchase agreement to closing.
• Manage portfolio of 25-30 active escrow files per month.
• Open escrow and coordinate with all parties involved in transaction.
• Provide principle of transaction important contract dates to be advised of.
• Facilitate all pertinent and mandatory disclosures, reports and inspections between all parties within agreed upon contractual timelines.
• Prepare documents for signatures and obtain signatures via live or digital signature platforms for any contractually obligated form, contract, advisory or disclosure.
• Review all documents, contracts, addendums, disclosures for accuracy and completion.
• Prepare and provide disclosure packages to principles of real property that is being listed/sold by contracted Realtor.
• Provide completed file to hiring agent/broker at close of escrow for broker's state compliance.