Summary
Overview
Work History
Education
Skills
Certification
Honorsandachievements
Timeline
Generic

Lauren Henry

Aurora,Colorado

Summary

Talented manager with expertise in team leadership, planning, and organization. I have developed these skills throughout my successful career. My focus is on equipping employees to handle daily functions and meet customer needs independently. I am a diligent trainer and mentor, possessing exceptional management abilities and a results-driven approach. My dedication lies in partnering with coworkers to promote an engaged and empowering work culture. One of my documented strengths is building and maintaining relationships with a diverse team in dynamic, fast-paced settings. I am a strong leader and problem-solver committed to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizing independent decision-making skills and sound judgment, I consistently make positive impacts on company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Massage Envy
04.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.

Front Desk Associate

Massage Envy
01.2023 - 04.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention, and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

Budtender

Altitude Dispensary
01.2019 - 12.2019
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.

Driver

Domino's Pizza
07.2016 - 09.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Server

Cracker Barrel
04.2016 - 07.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

Petco
06.2014 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

South Lake High School
Groveland
05.2015

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Project Management
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Marketing
  • Negotiation
  • Product Management
  • Budget Control
  • Cannabis strain familiarity
  • Product Merchandising
  • Patience and Empathy
  • Restocking Inventory
  • Cleanliness and hygiene
  • Sales proficiency
  • Counting money

Certification

MED Key Badge

Honorsandachievements

  • Renaissance Fair 8 years
  • Music Director for the Rose Sisters
  • Choir
  • Section Leader
  • Choir Council
  • Creative Writing Club
  • Original Co-founder and Member
  • Summer Horse Camp
  • Student Leader/Teacher

Timeline

Manager

Massage Envy
04.2023 - Current

Front Desk Associate

Massage Envy
01.2023 - 04.2023

Budtender

Altitude Dispensary
01.2019 - 12.2019

Driver

Domino's Pizza
07.2016 - 09.2018

Server

Cracker Barrel
04.2016 - 07.2016

Sales Associate

Petco
06.2014 - 04.2016

High School Diploma -

South Lake High School

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Lauren Henry