Lauren Henson
Owens Cross Roads,AL
Summary
Dedicated nursing student currently working towards Associates of Science in Nursing (RN). Patient-oriented healthcare professional with seven years of diverse healthcare experience in direct patient care, social work, and non-clinical administrative roles. Skilled at multitasking and prioritizing patient needs and daily assignments. Organized and dependable candidate successful at managing multiple priorities in a dynamic environment with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
10.2023 - 05.2024
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Demonstrated strong multitasking skills by managing multiple tables, and parties up to 20 people simultaneously without compromising service quality.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Served food and beverages promptly with focused attention to customer needs.
Patient Navigator
OSF Healthcare
09.2022 - 07.2023
- Contributed to reduction of readmission rates through effective follow-up procedures and coordination of post-discharge care services.
- Streamlined appointment scheduling processes, resulting in a more efficient use of resources and increased patient satisfaction.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Combat Medic (68W)
Illinois Army National Guard
02.2016 - 02.2022
- Ensured proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Cultivated a supportive learning environment for junior medics through active mentorship and constructive feedback, fostering professional growth within the team.
- Assisted in development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within unit.
- Maintained operational readiness with thorough inventory management of medical supplies and equipment.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Contributed to overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Evaluated performance of subordinates regularly, offering constructive feedback and recommendations for professional growth opportunities as needed.
- Increased soldier retention rates by providing ongoing support and mentorship to junior medics within the platoon.
Director of Social Services
Washington Senior Living
Washington , IL
05.2021 - 12.2021
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Educated families on available community resources, connecting them with essential services such as home care, financial aid, or healthcare providers.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Advocated for clients to assure respected rights and wishes.
- Assessed up to 85 patients according to MDS established schedule and documented results in accordance with CMS.
Social Services Assistant
Prairie Creek Village
03.2020 - 03.2021
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Served as liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Assessed up to150 patients according to MDS established schedule and documented results in accordance with CMS.
Education
Associate of Science - Nursing
Wallace State Community College
Hanceville, AL08.2024
Associate of Science - Healthcare Management
Southern Illinois University Carbondale
Carbondale, IL12.2021
Associate of Arts - General Studies
Heartland Community College
Normal, IL08.2019
Skills
- Flexible and Adaptable
- Clear Communication
- Teamwork and Collaboration
- Punctual and Reliable
- Clinical judgment
- Infection Control
- Interdisciplinary Collaboration
- Time Management
- EHR Software
- Patient and family advocacy
- Health Promotion
Additional Information
STUDENT NURSE 08/2023 - 05/2025
Wallace State Community College
Clinical and patient care experience in the following areas:
Helped patients effectively manage routine bathing, grooming, and other hygiene needs. Performed medication administration, patient assessment, wound care, and nursing intervention under RN supervision.
● Med/Surg - Marshall Medical Center North- November 2023
●Med/Surg - Cullman Regional Hospital- February 2024-March 2022
● Cardiac II & III Med/Surg- Huntsville Hospital- May 2024-July 2024
●PSU2 Med/Surg - Huntsville Hospital - June 2024
● Psychiatric - Decatur Morgan West Psychiatric Hospital - July 2024
Certification
- Basic Life Support, American Heart Association
- EPIC
- Point Click Care
- Matrix Care
- NREMT
- Alabama EMT-B
Timeline
Server
Texas Roadhouse
10.2023 - 05.2024
Patient Navigator
OSF Healthcare
09.2022 - 07.2023
Director of Social Services
Washington Senior Living
05.2021 - 12.2021
Social Services Assistant
Prairie Creek Village
03.2020 - 03.2021
Combat Medic (68W)
Illinois Army National Guard
02.2016 - 02.2022
Associate of Science - Nursing
Wallace State Community College
Associate of Science - Healthcare Management
Southern Illinois University Carbondale
Associate of Arts - General Studies
Heartland Community College