Lauren Henson
Gilbert,AZ
Summary
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
18
18
years of professional experience
Work History
Photographer
Self-employeed
Gilbert, AZ
02.2022 - Current
- Created and maintained an online portfolio to showcase photography work and attract new clients.
- Deliver quality images within deadlines established with clientele.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Engaged with clients to create a comfortable atmosphere for optimal image capture.
- Built rapport with clients to ensure the best possible photographic results.
Training Coordinator
City Of Mesa Police Department
Mesa, AZ
09.2020 - 08.2025
- Guided new staff through phone procedures and dispatching processes.
- Reviewed and updated all training manuals to ensure accuracy and relevance.
- Maintained accurate and up-to-date training records.
- Facilitated training for different police units, boosting their effectiveness.
- Supported the administration of 911 and dispatch oral boards.
- Maintained comprehensive records of all employee training documents.
- Created and revised training materials to guarantee the delivery of accurate content.
911 Operator
City Of Mesa Police Department
Mesa, AZ
10.2013 - 08.2022
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Assisted dispatchers with routing calls correctly when multiple operators were handling simultaneous emergencies.
- Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
- Ensured compliance with federal laws governing access to confidential information related to 911 operations.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assessed the urgency of each call and dispatched appropriate resources accordingly.
- Attended meetings with supervisors and other staff members regularly to discuss strategies for improving efficiency of 911 services.
- Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
- Kept up-to-date on changes in local laws and regulations regarding 911 operations and protocol procedures.
- Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
Bartender
Applebee's Neighborhood Grill & Bar
Chandler, AZ
07.2007 - 10.2013
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Cleansed glasses with sanitizing solution after each use.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
High School Diploma -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2006
Skills
- Memory retention
- Incident documentation
- Stress tolerance
- Critical thinker
- Active listening
Timeline
Photographer
Self-employeed
02.2022 - Current
Training Coordinator
City Of Mesa Police Department
09.2020 - 08.2025
911 Operator
City Of Mesa Police Department
10.2013 - 08.2022
Bartender
Applebee's Neighborhood Grill & Bar
07.2007 - 10.2013
High School Diploma -
Maricopa Community Colleges, Chandler-Gilbert Community College
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