Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Henson

Austin

Summary

Highly motivated professional with a strong work ethic and a welcoming personality. Passionate about driving business success and resolving operational challenges. Experienced in kitchen management within a craft beer market and eager to take on diverse responsibilities beyond traditional roles. Committed to enhancing business performance and contributing to a positive team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Leander Beer Market
01.2015 - Current
  • Managed daily kitchen operations, including preparing food stocks, stocking walk-in coolers in compliance with health codes, and cooking food orders.
  • Executed plating and expediting of food, and fulfilled food running tasks during peak front-of-house periods.
  • Implemented new menu items and developed weekly specials at no additional cost to the business.
  • Mediated customer issues and ensured prompt resolution, maintaining a high level of customer satisfaction.
  • Assisted in stocking beer for the front of house, handling checks for deliveries, and decorating the establishment for holidays and parties.
  • Trained new employees and managed inventory lists for timely food deliveries.
  • Addressed security needs by managing intoxicated customers and handling conflicts.
  • Performed cleaning and maintenance of heavy machinery, painted and repaired kitchen equipment, and maintained business greenery.
  • Conducted repairs and maintenance on business tables, including sanding and painting as needed.
  • Supported front-of-house staff by bar backing during high-traffic periods and addressing understaffing challenges.

Hostess

Maggie Mae's
08.2015 - 12.2015
  • Polished and rolled silverware, ensuring presentation met the establishment's standards.
  • Greeted guests upon arrival, creating a welcoming atmosphere and managing the front-of-house floor to provide accurate wait times.
  • Scheduled reservations and organized seating arrangements to optimize dining flow.
  • Maintained cleanliness of restaurant areas prone to dust accumulation.
  • Assisted bartenders and servers during high-traffic periods, providing support to ensure smooth operations.
  • Establishment Closed

Education

High School Diploma -

McNeil High School
Austin, Texas
05-2016

Associate of Science - Culinary Arts

Austin Community College
Austin, TX
05-2025

Skills

  • Technical Skills
  • Toast Software: Proficient in using Toast for order management, payments, and reporting
  • Kitchen Equipment Maintenance: Skilled in maintaining and troubleshooting kitchen equipment to ensure smooth operation
  • Inventory Management: Experienced in managing food stock inventory, including tracking, ordering, and minimizing waste
  • Soft Skills
  • Communication: Skilled at conveying ideas clearly and professionally in both verbal and written formats
  • Leadership: Proven ability to lead teams, motivate individuals, and manage projects to successful completion
  • Time Management: Effective in prioritizing tasks, managing time efficiently, and meeting deadlines
  • Conflict Resolution: Adept at resolving customer issues and creating mutually beneficial solutions
  • Attention to Detail: Thorough in reviewing tasks to ensure high accuracy and quality
  • Work Ethic: Demonstrates reliability, consistency, and dedication in all tasks
  • Cross-Cultural Communication: Effective in working with and training individuals whose first language is different, overcoming language barriers to ensure successful collaboration and learning
  • Industry Skills
  • Customer Service: Experienced in providing exceptional service and resolving customer complaints in a fast-paced environment
  • Food Safety: Knowledgeable in food safety regulations and practices, ensuring compliance and maintaining health standards
  • Team Collaboration: Works well with kitchen staff and front-of-house teams to ensure smooth operations

Certification

  • TABC Certification – American Course Academy, 2024
  • Specific to the laws and regulations regarding the sale and service of alcoholic beverages in Texas.
  • Food Handler License – American Course Academy, 2024
  • Focuses on safe food handling practices and is required for individuals working in establishments where food is prepared and served.

Timeline

Hostess

Maggie Mae's
08.2015 - 12.2015

Kitchen Manager

Leander Beer Market
01.2015 - Current

High School Diploma -

McNeil High School

Associate of Science - Culinary Arts

Austin Community College

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