Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LAUREN HERNANDEZ

Riverside,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Administrator II

FedEx Ground
01.2020 - Current
  • Provide clerical support for my Pick Up and Delivery department including answering emails, phone calls, and inquiries from internal and external corporate sales representatives
  • Relay information to and from station personnel and Contracted Service Providers.
  • Perform necessary Quality Assurance operations which includes but is not limited to assigning Work Areas, verify addresses, schedule appointments, and properly process and dispose damaged packages as needed.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Motivated and trained employees to maximize team productivity.
  • Assist management by scanning all packages to minimize our missing scan analysis and aid in overall loss prevention.
  • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

Package Handler

FedEx Ground
12.2017 - 01.2020
  • Loaded and unloaded packages in a safe and timely manner
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured packages are properly scanned to meet and exceed the expectations met by the company
  • Member of safety committee and oversaw that proper safety regulations are being followed by employees
  • Followed safety regulations to maintain safe work environment.
  • Had communication with management throughout sort to follow up on my productivity
  • Was always willing to assist others either within or outside my area


Front End Supervisor

Ross Dress for Less
01.2013 - 08.2017
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Help management in monitoring key performance indicators to meet weekly and quarterly goals.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ensured associates were given breaks and lunches during their proper times.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
  • Created rapport amongst my associated to ensure a safe and productive work environment.
  • Deescalated arising issues amongst team members and/or customers.

Education

Associates - Social and Behavioral Studies

Riverside City College

Skills

  • Professional skills include fluent understanding of Microsoft Word, Excel, Outlook
  • Telephone Etiquette
  • Staff Training
  • Improve Performance
  • Customer Engagement
  • Maintaining Clean Work Areas
  • Warehouse Operations
  • Prioritizing Workflows
  • Customer Care
  • Verbal and Written Communication
  • Administrative Leadership
  • Key Performance Indicators (KPIs)

Languages

Spanish
Native or Bilingual

Timeline

Operations Administrator II

FedEx Ground
01.2020 - Current

Package Handler

FedEx Ground
12.2017 - 01.2020

Front End Supervisor

Ross Dress for Less
01.2013 - 08.2017

Associates - Social and Behavioral Studies

Riverside City College

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LAUREN HERNANDEZ