Lauren Hernandez
New Braunfels,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
On The Grind Coffee
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Waitress
Los Cucos Mexican Cafe
04.2019 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Dairy Queen
05.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2019
Skills
- Team Leadership
- Motivational Leadership
- Payroll Preparation
- Coaching and Mentoring
- Time Management
- Policy Development and Enforcement
- Positive Learning Environment
- Cost Control
- Staff Scheduling
- Hiring and Training
- Customer Relationship Management
Timeline
Manager
On The Grind Coffee
11.2019 - Current
Waitress
Los Cucos Mexican Cafe
04.2019 - 09.2019
Cashier
Dairy Queen
05.2018 - 04.2019
High School Diploma -
New Braunfels High School
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