Lauren Hernandez
Dupont,WA
Overview
7
7
years of professional experience
Work History
DSHS Financial Services Specialist 3
Department of Social and Health Services
04.2005 - 02.2007
- Conducted in-person and phone interviews to determine cash, food, and medical assistance eligibility.
- Obtained and reviewed necessary data, documentation, and verification for Federal or State assistance.
- Analyzed written and verbal information.
- Computed and issued overpayments when necessary.
- Issued financial and food benefits when appropriate to correct under issuances.
Civil Legal/Domestic Violence Advocate
Proud African American Youth Society
06.2004 - 04.2005
- Evaluated clients' social, emotional, and psychological needs to create treatment plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with Department of Social and Health Services policies and procedures.
- Assisted clients in obtaining Protection Orders and attending court hearings.
Human Resources Office Assistance Student Employee
Washington State University Human Resources
08.2002 - 05.2004
- Provided general office assistance and customer service at the front desk for Washington State University Human Resources.
- Answered incoming phone calls and transferred them to staff members or provided the requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Information Management
United State Air Force
05.2000 - 05.2004
- Provided Administrative Services for the 21st Operations Group, which consisted of a Group Commander and two Deputy Commanders.
- Completed clerical tasks such as filing, copying, faxing, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Utilized office software to record and track Officer and Enlisted performance reports, awards, and decorations.
- Edited grammar errors on documents and letters for the Commander to sign.
- Reviewed and printed out classified materials for the Commander to review.
- Duties Required a Secret Clearance
- Received the Air Force Achievement Medal.
Education
Bachelor of Science - Sociology Minor in Psychology
Washington State University
Pullman, WA05-2004
Associate of Arts - Paralegal
Tacoma Community College
Tacoma, WA06-2002
Skills
- Customer service
- Call handling
- Proofreading and editing
- Office administration
- Mail sorting and distribution
- Spreadsheet management
- Verbal communication
- Data entry
- Legal administrative support
- Confidentiality
- Document preparation
- Fast learner
Timeline
DSHS Financial Services Specialist 3
Department of Social and Health Services
04.2005 - 02.2007
Civil Legal/Domestic Violence Advocate
Proud African American Youth Society
06.2004 - 04.2005
Human Resources Office Assistance Student Employee
Washington State University Human Resources
08.2002 - 05.2004
Information Management
United State Air Force
05.2000 - 05.2004
Bachelor of Science - Sociology Minor in Psychology
Washington State University
Associate of Arts - Paralegal
Tacoma Community College
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