Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Hernandez

Shafter

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Organized and precise individual with a background in customer service, looking to bring skills and knowledge to the role of file clerk. Experienced in filing, record keeping, data entry, and database management. Adept at managing time efficiently and completing tasks quickly and accurately. Motivated candidate with a background in customer service, looking to bring skills and knowledge to administrative role. Highly organized and detail-oriented, with excellent multitasking and communication skills. Experienced in filing, record keeping, data entry, and database management. Proven ability to manage time efficiently and complete tasks quickly and accurately.

Overview

12
12
years of professional experience

Work History

Cashier

Seven Oaks Market
11.2018 - 01.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Delivered exceptional customer service at all points of contact.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Processed customer orders and ensured the accuracy of their purchases.

File Organizer

Gerald Ford Trucking and Harvesting
04.2015 - 08.2018
  • Processed incoming mail by sorting, scanning and distributing accordingly.

Sales Associate

Mainland
02.2016 - 06.2017
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Food Service Worker

Brookside Deli
05.2008 - 01.2010
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
  • Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
  • Handled cashier duties, maintaining accuracy of monies received or exchanged.
  • Followed all safety standards when handling hot foods and liquids on the job.
  • Delivered food orders to customers in a timely manner.
  • Verified food was served at the correct temperature to reduce risks.
  • Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
  • Restocked shelves and display cases with food items.
  • Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders.

Education

Job Skills Certificates - Early Childhood Education

Bakersfield College
Bakersfield, CA
11-2025

High School Diploma - undefined

Shafter High School
Shafter, CA
06.2007

Associate of Arts - Early Childhood Education

Cerro Coso Community College
Ridgecrest, CA
06-2026

Skills

  • Cash Management
  • Cash Counting Machine Operations
  • Order Taking
  • Issue Resolution
  • Records Maintenance
  • Time Management
  • Greeting Visitors
  • Team Coordination
  • File and Records Monitoring
  • Office Supplies and Inventory
  • Customer Service
  • Administrative Support

Timeline

Cashier

Seven Oaks Market
11.2018 - 01.2020

Sales Associate

Mainland
02.2016 - 06.2017

File Organizer

Gerald Ford Trucking and Harvesting
04.2015 - 08.2018

Food Service Worker

Brookside Deli
05.2008 - 01.2010

High School Diploma - undefined

Shafter High School

Job Skills Certificates - Early Childhood Education

Bakersfield College

Associate of Arts - Early Childhood Education

Cerro Coso Community College