Lauren Hess
South Elgin,IL
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
HOFFMAN ESTATES SURGERY CENTER
02.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Associate and Trainer
Panera Bread
11.2020 - 02.2023
- Work to fulfill orders efficiently within a team completing the orders on time and accurately no matter how many orders are presented whether they are delivery, online or in the restaurant orders
- While also cleaning my workspace and the cafe to ensure cleanliness and customer happiness
- I also work to prepare fruits, vegetables, ingredients and meats for the next workday ensuring quality and accuracy for the cafe to maintain happiness for not only the customers, but for the company as a whole
- Mentored new hires, resulting in stronger staff development and increased productivity.
Crumbl employee
Crumbl Cookies Franchises
08.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Crew Member
Chipotle Mexican Grill
03.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Nursing
Illinois State University
Normal, IL05-2026
Associate of Science -
Elgin Community College
Elgin, IL05-2024
High school diploma -
St Charles North High School
Saint Charles, IL05.2022
Skills
- Cashiering
- Barista Experience
- Food Preparation
- Food Safety
- Patient Care
- Cleaning Experience
- Cash Handling
- Food Production
- Vital signs monitoring
- CPR certification
Certification
- CPR/AED
- Food Handler Certification
- Lensx Certified
Timeline
Patient Care Technician
HOFFMAN ESTATES SURGERY CENTER
02.2023 - Current
Crumbl employee
Crumbl Cookies Franchises
08.2022 - 01.2023
Associate and Trainer
Panera Bread
11.2020 - 02.2023
Crew Member
Chipotle Mexican Grill
03.2020 - 04.2021
Bachelor of Science - Nursing
Illinois State University
Associate of Science -
Elgin Community College
High school diploma -
St Charles North High School
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