Lauren H. Faris
The Colony
Summary
Driven and energetic sales professional with more than 13 years of experience focusing on revenue generation and staff development. Committed to providing excellent customer service across various product lines and service offerings, while contributing to the company’s growth and successfully leading a team of associates.
Overview
16
16
years of professional experience
Work History
Workplace Consultant
Fidelity Investments
Westlake
05.2022 - Current
- Collaborated with clients to assess workplace needs and develop tailored solutions.
- Advised clients on investment strategies and financial planning options.
- Developed personalized financial plans based on client goals and risk tolerance.
- Built strong relationships with clients through effective communication and trust-building efforts.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
- Continuously met key performance metrics.
- Collaborated with teams to enhance service / best planning practices to improve client experience.
Major Appliance Specialty Sales Manager
BEST BUY
Frisco
08.2016 - Current
- Continually drive positive results for the department through leadership, training, and guidance, resulting in optimum sales and exceeding growth of 20% + comp increase. 2016, 2017, 2019 sales were among the top in the Market, winning Achiever’s award as a management team for excellence in sales, and was also awarded a trip to Chicago to attend The World of Whirlpool Event for our exceptional results within their brand.
- Arrangement of market training with Samsung, LG, and Dyson for Regional store front employees. Cultivated relationships with product manufacturers and brand ambassadors.
- Leads daily meetings with staff to discuss individual/company goals and customer service best practices, ensuring employees have a full understanding of expectations, as well as an open line of communication with senior staff.
- Responsible for overseeing the departmental budget and implementing strategic initiatives, as well as reaching company expectations regarding Best Buy credit and warranties products.
- Spear-headed a successful community outreach event with Dallas Fallen Officer Foundation, which aided the family of a fallen local detective.
Sales Manager
CONN’S HOME PLUS
Plano
04.2013 - 07.2016
- Led daily sales meeting for a staff of 20+ associates overseeing an average monthly volume of $1.75 million; focus on product awareness, customer needs, team development, and relationship management.
- Trained staff on both company policy and product advantage; continually working to drive sales.
- Participated in quarterly training sessions at Corporate Headquarters in Houston to stay up to date on product knowledge, as well as drive business/best practices for revenue growth and customer service.
Assistant / Sales Manager
AARON’S SALES AND LEASE
Denton
06.2010 - 04.2013
- Responsible for overall Electronics Department with an average volume of upwards of $2 million per month. Handled day-to-day operations with a focus on problem solving any issues that may arise.
- Client facing Manager; worked with guests to find the best possible product to fit their needs.
- Created and maintained work schedules, delivery schedules, and set up specific plans and quotas for team members to work towards.
- Called upon to problem-solve client requests, ensured that the customer is completely satisfied and their needs are met, with the end goal of creating a lifetime customer.
Education
High School -
NORTHWEST HIGH SCHOOL
Justin, TXSkills
- Retail point of sale systems
Timeline
Workplace Consultant
Fidelity Investments
05.2022 - Current
Major Appliance Specialty Sales Manager
BEST BUY
08.2016 - Current
Sales Manager
CONN’S HOME PLUS
04.2013 - 07.2016
Assistant / Sales Manager
AARON’S SALES AND LEASE
06.2010 - 04.2013
High School -
NORTHWEST HIGH SCHOOL