Lauren H Huerta
Las Vegas,NV
Summary
Dedicated professional with over 20 years of customer service experience, excelling in managing diverse customer interactions and effectively resolving challenges. Expertise in problem-solving and team leadership, along with a strong commitment to maintaining high levels of confidentiality. Proven ability to foster communication and enhance operational efficiency, driving alignment with business objectives. Results-oriented approach ensures the delivery of exceptional service while supporting organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scheduling clerk
Treasure Island
04.2024 - 05.2025
- Develop and manage employee schedules to meet operational demands.
- Resolve conflicts by coordinating with staff and utilizing scheduling software.
- Communicate scheduling updates and ensure compliance with labor regulations.
- Collaborate with departments for seamless operations and reporting.
- Processed payroll for large employee base, ensuring accuracy and compliance with regulations.
Operations Manager
Station Casinos
03.2020 - 04.2024
- Managed all Department operations, ensuring compliance with gaming regulations, maintained accurate records of transactions and providing exceptional customer service to enhance patron experience.
- Addressed customer concerns with effective solutions to enhance satisfaction.
- Motivated and evaluated personnel to achieve performance goals.
- Enforced safety protocols and operational standards in compliance with regulations.
- Directed daily operations, implementing strategies to meet profitability targets.
Operation Manager
Station Casinos
04.2018 - 03.2020
- Oversaw scheduling, training, and inventory control to ensure operational efficiency.
- Recruited and trained staff, fostering exceptional customer service practices.
- Improved employee morale through recognition and rewards programs.
- Collaborated with HR to streamline onboarding processes and improve benefit communication strategies.
- Maintained organized records of all payroll transactions, ensuring easy access to accurate historical data for audits or reporting purposes.
- Ensured compliance with federal, state, and local regulations regarding payroll and benefits administration.
Bartender
Station Casino Wildfire
01.2011 - 04.2018
- Delivered excellent customer service to diverse clientele while managing cash transactions.
- Recommended menu items based on customer preferences and promotions.
- Trained new bartenders in preparation techniques and upselling strategies.
Education
No Degree - Nursing
CSN
Las Vegas, NV01-2006
Skills
- Customer Service Management
- Sales Promotion & Strategies
- Operations Monitoring & Decision Making
- Inventory & Staff Management
- Training, Hiring, & Onboarding
- Team Leadership & Multidisciplinary Collaboration
- Scheduling & Staff Coordination
- Proficient in Microsoft Office
- Reliable, Trustworthy, and Technology Savvy
- Deadline management
- Record maintenance
- Problem-solving
- Payroll processing
- Scheduling
Certification
- Health Card
- TAM Card
- Gaming Card
- CPR/AED/First Aid Certification
Timeline
Scheduling clerk
Treasure Island
04.2024 - 05.2025
Operations Manager
Station Casinos
03.2020 - 04.2024
Operation Manager
Station Casinos
04.2018 - 03.2020
Bartender
Station Casino Wildfire
01.2011 - 04.2018
No Degree - Nursing
CSN