Lauren Hicks
Chula Vista,CA
Summary
Dynamic Service Operations Coordinator at Cafe Moto with expertise in vendor management and process improvement. Proven track record in enhancing operational efficiency through effective inventory systems and strong customer service. Skilled in ERP systems and adept at managing complex data, ensuring timely service delivery and fostering professional relationships.
Overview
8
8
years of professional experience
Work History
Service Operations Coordinator
Cafe Moto
San Diego, California
07.2021 - Current
- Coordinate service scheduling and respond to maintenance-related concerns from internal teams and customers
- Serve as liaison between technicians, suppliers, and contractors to ensure timely completion of service requests
- Implemented improved inventory and workflow systems to streamline operations and support overall organizational efficiency
- Processed purchase requisitions and department purchase orders; tracked materials and vendor invoices using Sage ERP to ensure accurate financial records
- Maintain inventory systems and conduct account reconciliation and operational ledger review
- Input and manage high-volume, complex operational data with strong accuracy and adherence to deadlines
- Maintained professional vendor relationships to enhance service delivery and minimize delays in service requests
- Communicate effectively via multi-line phones, email, and electronic systems in a high-contact service environment
- Detail-oriented operations and customer service professional with experience processing purchase requisitions, coordinating vendor services, reconciling accounts, and managing high-volume data within complex, interdependent organizations.
GIS Intern
Mesa College- Friends of 32nd St Canyon
San Diego, CA
09.2025 - 12.2025
- Conducted field data collection and GIS mapping to inform environmental restoration efforts
- Managed database records and streamlined documentation and reporting processes
- Collaborated with cross-functional teams to enhance project coordination
Mail Carrier
United States Postal Service, USPS
Santee, California
01.2018 - 01.2020
- Managed time-sensitive delivery operations, ensuring accurate tracking records and adherence to strict schedules to enhance delivery reliability
- Demonstrated reliability and independent judgment, maintaining attention to detail in fast-paced environment to support operational efficiency
- Provided professional customer service to diverse community members, effectively addressing service inquiries to foster positive community relations
- Adapted quickly to route changes, operational updates, and shifting daily priorities
Education
Some College (No Degree) - Sustainability
San Diego Mesa College
San Diego, CA03-2026
Skills
- Service Coordination
- Vendor Management
- Vendor Liaison
- Order Processing
- Inventory Management
- ERP Systems
- Database Management
- Process Improvement
- Customer Service
- Call Management
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Administrative Support
- Process Improvement
Languages
Some Spanish
Timeline
GIS Intern
Mesa College- Friends of 32nd St Canyon
09.2025 - 12.2025
Service Operations Coordinator
Cafe Moto
07.2021 - Current
Mail Carrier
United States Postal Service, USPS
01.2018 - 01.2020
Some College (No Degree) - Sustainability
San Diego Mesa College