Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Hilmes

Bowling Green,KY

Summary

Highly effective at simultaneously resolving client issues and de-escalating customer concerns, ensuring a continued cultivation of the "customer first" approach. Excel in independent tasks as well as team environments. Ability to listen attentively and create/maintain high-quality professional relationships with both existing and new customers.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Turnpoint Services
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Medical Assistant

The Little Clinic
03.2020 - 01.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and prepared laboratory specimens.

Education

BBA - Finance

Eastern Kentucky University
Richmond, KY
05.2025

Associate of Science -

Southcentral Kentucky Community And Technical College
Bowling Green, KY
05.2023

Skills

  • Attention to Detail
  • Strong Analytical and Problem-Solving Skills
  • Time Management
  • Active Listener

Timeline

Customer Service Representative

Turnpoint Services
01.2022 - Current

Medical Assistant

The Little Clinic
03.2020 - 01.2022

BBA - Finance

Eastern Kentucky University

Associate of Science -

Southcentral Kentucky Community And Technical College

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Lauren Hilmes