Summary
Overview
Work History
Education
Skills
References
Timeline
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LAUREN HINES

Miami,FL

Summary

Highly motivated and goal-oriented professional actively seeking a management position within a dynamic and growing company. Proven track record of leadership, driven to exceed goals. Determined and self-motivated to consistently produce high-quality work. Drawing from diverse skill set, extensive experience, and valuable insights, confident in making a significant contribution to the success of your organization.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

First Service Residential
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely respons.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Benefits Specialist

FL Dept. of Economic Opportunity
01.2020 - 01.2022
  • Adhere to the program's performance needs and meet federal and state law, policy and procedural requirements
  • Receive 60 plus inbound calls from claimants inquiring on status of new unemployment claim status from online account submission
  • Analyze large quantity of pending claims for validity and accuracy
  • Conduct intense claim audits and comprehensive interviews with claimants, employers and relevant parties
  • Review claimant responses on interview questionnaires to detect potential eligibility issues and take appropriate correct action.

Medical Coordinator

Cladd Holding
01.2018 - 01.2020
  • Credential Providers and insurance enrollment for various healthcare plans
  • Complete Prior Authorization to assure payment prior to billing insurance
  • Provided billing services for multiple DME companies
  • Utilize monthly aging accounts receivable reports to follow up on aging claims
  • Communicate frequently with providers and insurance companies
  • Accurately read EOB and post all insurance payments.

Account Manager

Tralongo LLC
01.2016 - 01.2018
  • Accounts Receivable
  • Accounts Payable
  • Assist Dental Office Managers with insurance verifications and claim status
  • Credential multiple providers as well as insurance enrollment
  • Complete Prior Authorization to assure payment prior to billing insurances
  • Post patient payments using a variety of Practice Management Software's
  • Follow-up on outstanding claims and submit the necessary attachments as needed to receive payment
  • Update multiple reports on a monthly and weekly basis to maintain metrics
  • Input fee schedules in various software's.

Store Manager

Radioshack
01.2012 - 01.2016
  • Maintain daily, monthly, & weekly sales goals
  • Hire, train and evaluate personnel in sales marketing
  • Train, coach, manage a staff of 10 or more
  • Update sales goals and plans in database and furnish daily, weekly and monthly reviews to track employee progression
  • Plan budgets, authorize payments and merchandise returns and complete profit and loss performance reports.

Education

Bachelors Of Arts -

Miami Dade College
Miami, FL

Practical Nursing -

AA -

Miami-Dade College

Skills

  • Adaptability
  • Communication
  • Organization
  • Management
  • Problem-solving
  • Leadership
  • Attention to detail
  • Organization
  • Special Projects
  • Written and Oral Communication
  • Relationship Building
  • Data Analysis
  • Customer Service
  • Problem Solving
  • Decision Making
  • Performance Management
  • Time Management
  • Staff Evaluations

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Administrative Assistant

First Service Residential
12.2023 - Current

Benefits Specialist

FL Dept. of Economic Opportunity
01.2020 - 01.2022

Medical Coordinator

Cladd Holding
01.2018 - 01.2020

Account Manager

Tralongo LLC
01.2016 - 01.2018

Store Manager

Radioshack
01.2012 - 01.2016

Practical Nursing -

AA -

Miami-Dade College

Bachelors Of Arts -

Miami Dade College

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LAUREN HINES