Lauren Hittle-Bottorff
Kalispell,MT
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Epic International Staffing
10.2023 - Current
- Build and maintain relationships with new and existing clients while providing high level of expertise.
- Manage client relations on ongoing basis to maximize client retention.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Establish an understanding of multiple cultures to better accommodate to clients.
- Travel as needed on a monthly basis to meet with new and existing clients.
- Maintain after-hours availability to troubleshoot client issues as needed.
Account Manager
Epic Travel Staffing
10.2022 - 10.2023
- Cultivated close professional relationships with client contacts to understand their individualized needs and managed client expectations.
- Client mapping and identifying decision makers
- Met and exceeded quarterly revenue goals by building rapport with clients and maintaining consistent communication.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Analyzed sales data to identify areas for improvement and implemented strategies to maximize sales growth.
- Partnered with the internal recruiting team to fulfill each client’s individual requests.
Nurse Recruiter
Health Carousel
08.2020 - 09.2022
- Sourced, onboarded, managed and retained nurses throughout full lifecycle of recruitment process
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Maintained the highest revenue month after month within position category.
- Regularly made 75-100 cold calls per day while managing 15+ candidates on assignment.
- Negotiated pay packages to meet needs of nurse while also meeting or exceeding profit needs of company.
- Maintained a high level of time management skills to reach maximum productivity day-after-day.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Digital Media Representative
Vivial
12.2019 - 08.2020
- Conducted 75-100 cold calls per day to small and large corporations.
- Collaborated closely with outside sales representations to close large number of new sales.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Real Hot Yoga
04.2019 - 11.2019
- Built relationships with customers and community to promote long term business growth.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Sales Development Representative
U.S. Energy Recovery
05.2017 - 04.2019
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Science - Business Administration
Eastern Kentucky University
Richmond, KY05.2017
Associate of Arts - French Language And Literature
Eastern Kentucky University
Richmond, KY05.2017
Skills
- Strategic Planning
- Business Development
- Product and Service Sales
- Issue Resolution
- Strong Lead Development Skills
- Time Management
- Revenue Retention
- Order Management
- Prospecting and Cold Calling
- Account Management
- Client Meetings
- Cold Calling Skills
Timeline
Relationship Manager
Epic International Staffing
10.2023 - Current
Account Manager
Epic Travel Staffing
10.2022 - 10.2023
Nurse Recruiter
Health Carousel
08.2020 - 09.2022
Digital Media Representative
Vivial
12.2019 - 08.2020
Customer Service Representative
Real Hot Yoga
04.2019 - 11.2019
Sales Development Representative
U.S. Energy Recovery
05.2017 - 04.2019
Bachelor of Science - Business Administration
Eastern Kentucky University
Associate of Arts - French Language And Literature
Eastern Kentucky University
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