Summary
Overview
Work History
Skills
Timeline
Generic

Lauren Hoadley

Summary

Highly skilled hospitality professional with proven ability to manage bar operations and elevate customer experiences. Known for fostering team collaboration and driving consistent results. Reliable and adaptable, excelling in dynamic environments and committed to maintaining high standards.

Overview

15
15
years of professional experience

Work History

General/Restaurant Bar Manager

American Legion Post 253
01.2023 - Current
  • Quickly promoted from bartender to General/Bar manager within 2 years of employment
  • Oversee daily bar operations, ensuring compliance with health and safety regulations.
  • Train and mentored staff on beverage preparation and customer service standards.
  • Manage inventory levels, ordering supplies to maintain optimal stock for busy periods.
  • Develop staff schedules, optimizing coverage during peak hours for improved service.
  • Maintain high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handle conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Analyze sales data to identify trends and adjust purchasing decisions accordingly.
  • Plan and execute regular fundraising events to support in-house expenses and future community events

Bartender

New Way Bar and Grill
05.2021 - 01.2023
  • Assisted in training new staff on drink preparation and customer service standards.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained bar cleanliness and organization, ensuring compliance with health regulations.

Bartender

Inn Place Bar and Grill
09.2016 - 03.2020
  • Vital member of limited bar staff tasked to run high-volume full bar, kitchen, and dining area.
  • Solo shifts required performing all duties simultaneously, including cooking full menu while tending bar, serving tables, and cleaning/sidework/closing duties.
  • Responsible to managing all issues of concerns of a busy neighborhood bar on the spot.
  • Trainer of new staff
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.


Lead Bartender

MISS Mixology
04.2015 - 2018
  • Provided private bartending services for a wide-range of events from large weddings to intimate at-home events
  • Tailored bar experience to each individual event/venue, including custom specialty cocktail menus and bar decor
  • Responsible for hiring/training all new bartenders and servers
  • Personally set up and broke down all mobile bar set-ups for each event
  • Met with clients to coordinate pricing, desired menus, staffing requirements and venue availability

Bartender/Restaurant Front of House Manager

Bastone Brewery (Vinotecca, Monk, and Craft Cocktail Lounge)
05.2014 - 2017
  • Cross-trained in all available FOH postilions in each of the 4 venues
  • Promoted to FOH management within 1 year of employment
  • Chosen to be part of a limited staff that catered specifically to private parties and events
  • Continued mastery of fine wine, craft beer, and craft cocktail knowledge
  • Collaborated with kitchen staff to synchronize food and beverage orders for timely service.
  • Developed signature cocktails based on seasonal ingredients to attract customers.

Bartender

Luna Lounge/Orchid Nightclub
01.2011 - 2013
  • Quickly and accurately calculated all cash and credit tabs manually
  • Responsible for nightly setup and breakdown of bar
  • Prepared end of shift reports and cash deposits
  • Trained new staff members in all positions
  • Chosen as part of opening staff for new venue Orchid Nightclub in Ferndale, MI

Skills

  • 15 years of serving/bartending/management experience
  • TIPS certified
  • Extensive knowledge of fine wine, craft beer, spirits and craft cocktails
  • Excels at high-volume
  • Experience using a variety of POS systems including Toast, Spot-on, Squirrel, and Square
  • Pro-active and trusted to work independently
  • Excellent at multi-tasking while maintaining attention to detail
  • Dedicated to skill mastery
  • Above average customer service skills
  • Extremely versatile, willing to adapt, and excels at on-the-spot problem solving

Timeline

General/Restaurant Bar Manager

American Legion Post 253
01.2023 - Current

Bartender

New Way Bar and Grill
05.2021 - 01.2023

Bartender

Inn Place Bar and Grill
09.2016 - 03.2020

Lead Bartender

MISS Mixology
04.2015 - 2018

Bartender/Restaurant Front of House Manager

Bastone Brewery (Vinotecca, Monk, and Craft Cocktail Lounge)
05.2014 - 2017

Bartender

Luna Lounge/Orchid Nightclub
01.2011 - 2013

Similar Profiles

CREATE PROFILE
Lauren Hoadley