Lauren Hoatson
Rockville,MD
Summary
A highly-focused, dynamic Director of Business Operations with over a decade of proven expertise in elevating operational efficiency, fostering employee development, and spearheading cross-functional teams to reach organizational goals. Recognized for strategic acumen, execution, and strong trusted relationships.
Overview
14
14
years of professional experience
Work History
Director, Business Operations
August Schell Enterprises, Inc.
07.2019 - Current
- Lead operations, accounting, human resources, and talent acquisition, enhancing overall efficiency and productivity.
- Provide organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Enhance organizational design by defining concise roles and responsibilities.
- Develop strategic initiatives and actionable insights to enhance organizational effectiveness and drive business growth.
- Spearhead multifaceted projects targeting intricate business issues, resulting in enhanced operational effectiveness.
- Implement strategic initiatives to enhance recruiting, training, and retention programs across the organization.
- Cultivate a positive work environment fostering teamwork, equity and inclusion.
Business Operations Manager
August Schell Enterprises, Inc.
04.2017 - 07.2019
- Managed all day-to-day business operations including order management, employee relations, payroll, benefits administration, compliance, and contract administration.
- Refined and improved company processes to increase productivity and efficiency.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Developed and enhanced operational processes to optimize workflow and increase efficiency.
- Provided critical support to senior leadership in financial reporting and decision-making.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Provided operational expertise in resolving complex issues related to operations.
- Resolved customer complaints quickly and effectively.
- Conducted regular audits of operational activities to ensure accuracy.
- Ensured compliance with industry regulations and standards.
- Maintained accurate records of financial transactions related to operations activities.
Business Operations Coordinator
August Schell Enterprises, Inc.
09.2014 - 04.2017
- Supported the management of payroll, timekeeping, employee onboarding, benefits administration, and accounting for multiple companies.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Served as a knowledge management representative, facilitating seamless information exchange between sales, engineering, and operations departments.
- Reviewed customer and vendor contracts, ensuring compliance and accuracy.
- Maintained meticulous financial records and facilitated smooth tax reporting processes.
- Ensured compliance with applicable laws, regulations, policies, procedures related to business operations.
- Oversaw the maintenance of professional services contracts by closely monitoring contract milestones, tracking hourly/funding burn rates and costs, and producing detailed reports.
Accounting and Marketing Coordinator
August Schell Enterprises, Inc.
09.2013 - 09.2014
- Managed entire sales order lifecycle processincluding purchasing, accounts payables, invoicing, and accounts receivables.
- Reviewed and reconciled invoices, credit memos, and other payments to ensure accuracy of financial records.
- Prepared sales tax returns for multiple states on a timely basis.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Assisted in developing content for websites, blogs, and social media platforms.
Gateway Agent
FINRA/NMLS
Rockville, MD
10.2011 - 09.2013
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strategies for improving customer satisfaction levels.
- Provided expert guidance in S.A.F.E Act compliance, mortgage laws, and industry regulations.
- Provided expertise on product knowledge, functions, policies and procedures to customers.
Paralegal Intern
Law Offices of Steven Dorne
Rockville, MD
03.2010 - 07.2010
- Organized legal documents in company filing systems and databases.
- Proofread documents for accuracy before filing them with the court.
- Created and updated case management and client account databases.
- Responded to client calls and inquiries to deliver applicable information.
- Managed attorneys schedules and and coordinated support staff.
Education
M.B.A. Master of Business Administration -
University of Maryland University College
01.2014
B.S. Family Science -
University of Maryland
01.2009
Skills
- Leadership
- Excellent Written and Verbal Communication
- Critical, Analytical, and Creative Thinking
- Attention to Detail
- Human Capital/HR Management
- Talent Acquisition, Hiring and Retention
- Benefits administration
- Contract and Vendor Management
- Federal & State Employment and Tax Laws
- Financial and Budget analysis
- Legal and Regulatory Compliance
References
References available upon request.
Timeline
Director, Business Operations
August Schell Enterprises, Inc.
07.2019 - Current
Business Operations Manager
August Schell Enterprises, Inc.
04.2017 - 07.2019
Business Operations Coordinator
August Schell Enterprises, Inc.
09.2014 - 04.2017
Accounting and Marketing Coordinator
August Schell Enterprises, Inc.
09.2013 - 09.2014
Gateway Agent
FINRA/NMLS
10.2011 - 09.2013
Paralegal Intern
Law Offices of Steven Dorne
03.2010 - 07.2010
M.B.A. Master of Business Administration -
University of Maryland University College
B.S. Family Science -
University of Maryland
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