Lauren Hodges
Springfield,MO
Summary
An organized, detail-oriented, and conscientious self starter who is able to strategize and prioritize efficiently to accomplish multiple tasks and stay calm under high levels of stress/pressure. decisive, efficient team approach with outstanding communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. great at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Spg Sapphire Chase Team Associate
JPMorgan Chase
Springfield, MO
11.2021 - Current
- my daily tasks under my current employer consist of assisting with the highest level of clientele, along with multiple lines of business
- actively listening to consumer issues resulting in a near perfect customer service survey record
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performing administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Kum and go
Springfield , MO
06.2021 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to customers using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Shift Lead
Taco Bell
Springfield , MO
12.2019 - 05.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Hillcrest Highschool
Springfield Mo05-2021
Skills
- Teamwork
- technical skills
- dependability
- adaptability
- Conflict Resolution
- Office equipment proficiency
- Professional telephone demeanor
- Microsoft Office Suite
- Customer Relations
Timeline
Spg Sapphire Chase Team Associate
JPMorgan Chase
11.2021 - Current
Cashier
Kum and go
06.2021 - 11.2021
Shift Lead
Taco Bell
12.2019 - 05.2021
High School Diploma -
Hillcrest Highschool