Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Hodges

Springfield,MO

Summary

I am an organized, detail-oriented, and conscientious self-starter with the ability to strategize and prioritize efficiently. I excel at accomplishing multiple tasks while maintaining composure under pressure. I am seeking a role that will allow me to expand my knowledge and skills while providing a compassionate and friendly experience for others. A decisive and highly motivated individual, I am recognized for my strong work ethic, adaptability, and exceptional interpersonal skills. I thrive both in independent work and collaborative team environments, quickly mastering new skills and taking on challenges with enthusiasm

Overview

5
5
years of professional experience

Work History

Customer Service Representative

JP Morgan Chase
Springfield, MO
11.2021 - Current
  • My daily tasks under my current employer consists of assisting with the highest level of clientele along with multiple lines of business
  • Monitored daily transaction volumes, balances, interest rates, and fees for consumer account
  • Actively listen and de-escalate problematic customer concerns, resulting in a near perfect customer service survey record
  • Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • develop strong relationships with customers by providing personalized assistance and support

Sales Associate

Kum & Go
Springfield, MO
06.2021 - 11.2021
  • operated cash register or POS system to receive payment by cash, check, and credit card
  • Greeted customers and answered any questions they had about the stores products and services
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.

Shift Lead

Taco Bell
Springfield, MO
12.2019 - 06.2021
  • Supervised and led employees to maintain productivity and service levels.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
  • Delegated tasks to colleagues and monitored activities and completion.

Education

High School Diploma -

Hillcrest Highschool
Springfield, MO
05-2021

Skills

  • In-depth banking knowledge
  • conflict resolution
  • Technical skills, computer literate
  • Adaptable to new environments
  • professional telephone demeanor
  • Teamwork and leadership
  • Emotional balance
  • Customer relations
  • dependability

Timeline

Customer Service Representative

JP Morgan Chase
11.2021 - Current

Sales Associate

Kum & Go
06.2021 - 11.2021

Shift Lead

Taco Bell
12.2019 - 06.2021

High School Diploma -

Hillcrest Highschool
Lauren Hodges