Lauren Hoekstra
Wyoming,MI
Summary
Highly experienced in coordinating programs and managing multiple priorities. Leveraging strong organizational and communication skills to ensure program success. Fostering team collaboration and adaptability in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Program Coordinator and Lesson Coordinator
Byron Center Public Schools
05.2013 - Current
- Supported Aquatics Director with daily operational functions and tasks
- Managed daily operations for club program of 150+ families
- Processed payments, invoiced and balanced member accounts
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Provided training, direction, encouragement, and motivation to members
- Coordinated multiple team schedules and functions
- Mentored and supervised a small team of instructors
Coach
Cardinal Aquatics
08.2011 - 04.2013
- Promoted sportsmanship values among athletes, fostering positive competitive atmosphere within the team environment.
- Reduced player injury rates with implementation of tailored warm-up routines and strength conditioning exercises.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Front Desk Clerk
Ship N' Shore Motel
10.2010 - 06.2011
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
Innkeeper (Seasonal)
Bayside Inn
04.2010 - 10.2010
- Provided exceptional service and assistance to guests upon check-in.
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Lifeguard, Coach and Meet Manager
Holland Community Aquatic Center
07.2003 - 05.2011
- Responsible for Age group and USA practices, ages 6-18
- Planned, organized, and conducted practice sessions
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Mentored beginner coaches on effective techniques for instructing swimmers at various skill levels.
- Managed and operated Hy-tek at home swim meets, including multiple state and collegiate meets.
- Assisted in organizing successful swim meets, managing logistics, and coordinating volunteers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Responded to emergency situations in a timely, efficient manner.
Kids Stuff Team Member
MVP Sports Club
04.2013 - 09.2014
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Create developmentally appropriate activities
- Read to children and teach them simple painting, drawing, and crafts
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Education
Bachelor of Science - Communication
Arizona State University
Tempe, AZ12.2019
High School Diploma -
Holland High School
Holland, MI06.2006
Skills
- Customer Service
- Building relationships
- Program management
- Office administration
- Verbal and written communication
- Collaborative approach
- Proactive mindset
Timeline
Program Coordinator and Lesson Coordinator
Byron Center Public Schools
05.2013 - Current
Kids Stuff Team Member
MVP Sports Club
04.2013 - 09.2014
Coach
Cardinal Aquatics
08.2011 - 04.2013
Front Desk Clerk
Ship N' Shore Motel
10.2010 - 06.2011
Innkeeper (Seasonal)
Bayside Inn
04.2010 - 10.2010
Lifeguard, Coach and Meet Manager
Holland Community Aquatic Center
07.2003 - 05.2011
High School Diploma -
Holland High School
Bachelor of Science - Communication
Arizona State University
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