Lauren Hogan
Summary
Diligent Office Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Excellent skills and comprehension in customer service, interpersonal relations, rapid-paced multitasking, and problem solving.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and overtime to meet team goals.
Overview
4
4
years of professional experience
Work History
Registration Specialist
Licking Memorial Health Systems
10.2024 - 08.2025
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Updated patient contact information to support accurate electronic medical records.
- Registered patients in a rapid paced Urgent Care environment, collected copays and verified insurance coverage to complete check-ins.
- Used EPIC to record and organize patient insurance and medical information.
- Welcomed as many as 120 patients daily, directing to appropriate departments within facility and coordinating rapid responses from clinical staff team as needed.
Assistant Manager
Buckeye Lake Coffee Company
03.2021 - 03.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader
Horvath's Harbor
07.2022 - 10.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Applied Science - Business Office Administration
Columbus State Community College
Columbus, OH05-2027
High School Diploma -
Lakewood High School
Hebron, OH05-2023
Skills
- Accuracy and precision
- Maintaining documents and records
- Office organization
- Client & customer relationships
- Problem-solving
- Monthly reporting
- Demographics information
- Customer relationship management (CRM)
Timeline
Registration Specialist
Licking Memorial Health Systems
10.2024 - 08.2025
Shift Leader
Horvath's Harbor
07.2022 - 10.2024
Assistant Manager
Buckeye Lake Coffee Company
03.2021 - 03.2025
Associate of Applied Science - Business Office Administration
Columbus State Community College
High School Diploma -
Lakewood High School
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