Lauren Hohn
Billings,MT
Summary
Enthusiastic individual with 5 plus years of experience in a fast moving retail/ restaurant environment. Seeking a career change into the public service sector. As a former recipient of these programs I understand the importance of this agency’s mission, and hope to help assist those in need in our community and state.
Overview
6
6
years of professional experience
Work History
Manager
Five Guys Burgers and Fries dba BNF,LLC
11.2022 - Current
- Resolved customer inquiries and complaints in a timely and efficient manner
- Monitored staff performance, providing feedback and conducting performance reviews
- Managed a team of 7 employees, setting goals and providing guidance as needed
- In charge of financials such as bank deposits, labor reports, and tips.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
Server and Hostess
IHOP
05.2022 - 11.2022
- Greeted patrons in a positive and friendly manner
- Offered helpful suggestions and/or substitutions with food and beverages
- Checked on each table regularly to ensure order accuracy and customer satisfaction.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Lead
Journeys Shoes
09.2021 - 03.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Collected, arranged, and input information into database system.
Server
Perkins
06.2018 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Common Core -
Senior High
Billings, MT05.2022
Skills
- Customer service for 5 years with positive public relations
- Adaptable
- Works well in fast pace environments
- Strategic thinker and planner
- Positive Attitude
- Basic understanding of public assistant programs and eligibly
- Interpersonal Relations
- Worked with Microsoft and Excel
- Able to adhere to confidential guidelines
- Strong verbal and written communication
- Data entry
- Great time management skills
Timeline
Manager
Five Guys Burgers and Fries dba BNF,LLC
11.2022 - Current
Server and Hostess
IHOP
05.2022 - 11.2022
Shift Lead
Journeys Shoes
09.2021 - 03.2022
Server
Perkins
06.2018 - 07.2021
Common Core -
Senior High
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