Lauren Holder

• Providing administrative support to the Section Head of Advanced Computing Systems Research along with various groups within that section.
• Knowledgeable in ORNL systems including the following: SAP, PAS, ORNL Buy, SuccessFactors, TravX, ePlan, ePROP, and ESS.
• Enhancing office efficiency by streamlining administrative processes and implementing organizational systems.
• Developed a tailored training curriculum aimed at enhancing the proficiency of administrative professionals across departments at Oak Ridge National Laboratory in the efficient use of Microsoft Office Suite, Microsoft shortcuts, organizational skills, and time management.

• Established and currently managing a successful small business specializing in the purchase and resale of second-hand luxury handbags, with a focus on Louis Vuitton products.
• Developed and maintaining relationships with international sellers, demonstrating effective communication and negotiation skills to secure high-quality inventory.
• Implementing strategic pricing and negotiation tactics, resulting in profitable transactions and positive customer experiences.
• Maintaining a 5-star rating from all customers through exceptional service, accurate product descriptions, and timely deliveries.
• Handling end-to-end business operations, including inventory management, customer inquiries, and order fulfillment.
• Applying marketing strategies to promote the business and attract a diverse customer base.
• Developed and honed skills in international commerce, negotiation, customer service, and maintaining a strong online reputation.

• Oversaw billing processes and reimbursement procedures, managing tasks such as invoicing, payments, and insurance claims to ensure accuracy in all financial transactions.

The following bullet points apply to all Certified Occupational Therapy Assistant/Licensed Positions listed.

• Collaborated with Occupational Therapists to implement patient care plans, documenting patient progress and medical necessity according to insurance standards to ensure reimbursement while maintaining productivity standards.
• Responsibilities also included overseeing the procurement of necessary supplies and medical equipment to meet patient-specific requirements.

• Provided support to store owners across various departments, including sales, phone inquiries, supply ordering, stock organization, and schedule management.
• Trained new employees on company policies, procedures and best practices for consistent performance across the team.

• Supported all attorneys in the firm by promptly answering phones, relaying messages, entering and uploading client information, managing documentation filing, coordinating client appointments based on attorney schedules, scheduling meetings, and ensuring all required client documentation was well-organized and prepared before each meeting.

• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
• Contributed to increased sales through effective product merchandising and engaging promotional displays.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Developed strong rapport with customers and created positive impression of business.
• Streamlined checkout process with efficient cash handling and accurate inventory management.