Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager
LAUREN HOLLIS

LAUREN HOLLIS

Mt Vernon,TX

Summary

Driven Certified Pharmacy Technician with 10+ years of experience and success in working within fast-paced retail and mail order pharmacy settings. Highly proficient in accurately entering prescriptions, updating pharmacy records, and communicating with customers and providers. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

OptumRx
04.2021 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and resolving third party rejections.

Lead Certified Pharmacy Technician

Medlife Pharmacy
11.2020 - 03.2021
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Senior Certified Pharmacy Technician

Walgreens
02.2013 - 10.2020
  • Stocked, labeled and inventories medication to keep accurate records Coordinated verification and filling more than 400 daily prescriptions in high-volume retail pharmacy environment Set up and modified patient profiles in IC+ system to include current information such as medication and insurance details Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.

Pharmacy Technician Trainee

Clinic Pharmacy
07.2010 - 01.2013
  • Assisted with filling over 200 prescriptions daily. Reviewed and verified customer information and insurance provider information Collected co-payments of full payments from customers Delivered medications to customer residences and nursing home facilities Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Education

Pharmacy Technician

Paris Junior College
Paris, TX

High School Diploma -

Rivercrest High School
Bogata, TX
05.2012

Skills

  • Pharmacy and customer records management
  • Drug inventory management
  • Medicare and Medicaid process
  • Commercial third-party processing and resolve rejections
  • HIPAA Compliance
  • Insurance Billing
  • Problem-solving skills
  • Insurance Verification
  • Excellent Communication
  • Data Entry
  • Certified Pharmacy Technician (CPhT)
  • Pharmacy Software Proficiency

Certification

  • Certified Pharmacy Technician (CPhT)
  • Registered Pharmacy Technician in TX

Timeline

Certified Pharmacy Technician

OptumRx
04.2021 - 07.2024

Lead Certified Pharmacy Technician

Medlife Pharmacy
11.2020 - 03.2021

Senior Certified Pharmacy Technician

Walgreens
02.2013 - 10.2020

Pharmacy Technician Trainee

Clinic Pharmacy
07.2010 - 01.2013

Pharmacy Technician

Paris Junior College

High School Diploma -

Rivercrest High School

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LAUREN HOLLIS