Summary
Overview
Work History
Skills
Timeline
Generic

Lauren Hollis

Vernon,AL

Summary

Accomplished professional with a proven track record at Walmart, adept in customer service and training. Excelled in roles from Service Desk Associate to Team Lead, enhancing team efficiency and customer satisfaction. Skilled in problem-solving and multitasking, consistently recognized for empathy and leadership. Achieved significant reduction in loss inventory, embodying commitment and excellence.

Overview

3
3
years of professional experience

Work History

Service Desk Associate

Walmart
10.2024 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
  • Helped customers with bill payments and also money transfers

Cashier

Walmart
10.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Asset Protection Associate

Walmart
08.2022 - 10.2023
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.

Team Lead

Walmart
12.2021 - 08.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Skills

  • Empathy and patience
  • Training and mentoring
  • Customer service
  • Decision-making
  • Customer service expert
  • Problem-solving skills
  • Time management
  • Multitasking Abilities

Timeline

Service Desk Associate

Walmart
10.2024 - Current

Cashier

Walmart
10.2023 - 10.2024

Asset Protection Associate

Walmart
08.2022 - 10.2023

Team Lead

Walmart
12.2021 - 08.2022

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Lauren Hollis