Lauren Holtermann
Fresno,CA
Overview
7
7
years of professional experience
Work History
Care Coordination Manager
Better U
08.2022 - Current
- Managed Care Coordination, ensuring streamlined patient care processes.
- Conducted pre-screening assessments, clarifying benefits of Ketamine therapy.
- Monitored patient progress, implemented crisis interventions, ensuring treatment efficacy.
- Led crisis intervention efforts, providing support during acute mental health challenges.
- Oversaw administrative tasks: scheduling, onboarding, and conducting employee evaluations.
- Collaborated with diverse healthcare professionals, enhancing overall patient care.
- Maintained strict confidentiality in handling patient data, adhering to HIPAA healthcare regulations.
Math Intervention Teacher
Central Unified School District
Fresno, CA
01.2022 - 06.2022
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
- Prepared and maintained all administrative reports and documentation.
- Aligned classroom instructional strategies with district guiding principles and state standards.
General Manager
True REST Float Spa
Fresno, CA
09.2019 - 01.2022
- Maintained an average close rate of 37%.
- Tracked monthly sales to generate reports for business development planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Provided routine live trainings on sales FAQs, new system features, and operation processes.
- Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
Assistant Manager
Hungry Bear Cookies
Fresno, CA
10.2018 - 12.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits.
Barista
Starbucks
Fresno, CA
07.2017 - 09.2018
- Followed health, safety and sanitation guidelines to pass state inspections.
- Supported highest standards of conduct and service to support company reputation.
- Created complex, hand-crafted beverages based upon customer preferences.
- Arranged merchandise and built eye-catching displays to increase sales.
Education
Bachelor of Arts - Liberal Studies
California State University Fresno
Skills
- Hiring and Onboarding
- Sales Team Development
- Performance Evaluation and Monitoring
- Marketing Research and Development
- Market Tracking/Sales Tracking
- Customer Relationship Management (CRM)
- OSHA Certified
- HIPAA Compliance
Timeline
Care Coordination Manager
Better U
08.2022 - Current
Math Intervention Teacher
Central Unified School District
01.2022 - 06.2022
General Manager
True REST Float Spa
09.2019 - 01.2022
Assistant Manager
Hungry Bear Cookies
10.2018 - 12.2020
Barista
Starbucks
07.2017 - 09.2018
Bachelor of Arts - Liberal Studies
California State University Fresno