Summary
Overview
Work History
Skills
Timeline
Hi, I’m

LAUREN HOOD

Austin,Tx

Summary

Dedicated Nanny and ex preschool teacher with over 8 years of experience supporting daily success and health of children of varying needs and interests.

Nurturing and compassionate, focused in child-led play. Encouraging and supporting emotional intelligence and social skills before academics.

Overview

21
years of professional experience

Work History

Private Household
Austin, TX

Professional Nanny
01.2020 - 08.2022

Job overview

  • Managed childcare responsibilities for family of 5, including twin toddlers and occasionally 7 year old sibling.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with household duties including laundry, tidying, and keeping frequently used items in stock.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Bathed, dressed and helped with teeth brushing as part of bedtime or nap preparation.
  • Encouraged physical activity with frequent walks, park visits, splash pads, and play centers.

Growing Tree Learning Center
Austin, Texas

Lead Teacher, Toddler Room
05.2015 - 11.2019

Job overview

  • Organized rooms in line with current educational thinking to maximize educational opportunities for students
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
  • Communicated frequently with parents about student growth and progress, recommending at-home strategies to support each child

Chupacabra Cantina
Austin, Texas

Hostess/Food Runner
08.2014 - 05.2015

Job overview

  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Hilton Garden Inn
Corpus Christi, TX

Front Desk Clerk
05.2014 - 08.2014

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Lifetouch
, TX

Preschool Photographer
01.2014 - 05.2014

Job overview

  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Selected and set up appropriate props, backdrops and lighting.
  • Archived photographs on computers and servers.

The OB GYN Group of Austin
Austin, TX

Insurance Specialist/ Front Desk Team Lead
10.2006 - 05.2012

Job overview

  • Responsible for interviewing, training, development and ongoing counsel
  • Managed employees and scheduling
  • Prepared and audited time cards
  • Presented employee reviews to management
  • Handled all patient billing and payment plans along with ongoing counsel and grievance resolutions
  • Insurance claims filing and posting of payments.
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Oversaw transition to new medical billing software and trained staff
  • Followed up on denials, late payments, extensions and other special circumstances

Frederick's of Hollywood

Sales Associate
10.2006 - 09.2009

Job overview

  • Assisted customers in purchasing while providing excellent customer service
  • Operated POS and assisted with daily deposits
  • Organized and assisted with promotional displays
  • Performed monthly inventory to aid in loss prevention.
  • Engaged with customers to build rapport and loyalty

Hood Chiropractic

Chiropractic/ Administrative Assistant
02.2003 - 09.2006

Job overview

  • Created and maintained patient charts and accounts while adhering to HIPAA guidelines
  • Scheduled appointments and verified insurance coverage
  • Posted all patient and insurance payments
  • Prescreened new patients and developed X-rays
  • Prepared all new staff for new physician when clinic was sold and assisted Doctor in moving the practice to another city where I continued employment.

Skills

  • Positive attitude
  • Detail oriented and organized
  • Empathetic and Patient
  • Boundary Setting
  • Emotionally Supportive
  • Potty Training
  • Household Organization
  • Behavior Modification Techniques

Timeline

Professional Nanny

Private Household
01.2020 - 08.2022

Lead Teacher, Toddler Room

Growing Tree Learning Center
05.2015 - 11.2019

Hostess/Food Runner

Chupacabra Cantina
08.2014 - 05.2015

Front Desk Clerk

Hilton Garden Inn
05.2014 - 08.2014

Preschool Photographer

Lifetouch
01.2014 - 05.2014

Insurance Specialist/ Front Desk Team Lead

The OB GYN Group of Austin
10.2006 - 05.2012

Sales Associate

Frederick's of Hollywood
10.2006 - 09.2009

Chiropractic/ Administrative Assistant

Hood Chiropractic
02.2003 - 09.2006

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