Lauren Horne
Kennesaw,GA
Overview
4
4
years of professional experience
Work History
Team Member
Panera Bread
03.2022 - Current
- Prepared food orders with accuracy and efficiency, maintaining high-quality standards
- Successfully memorized menu of over 40+ items to ensure customers would receive accurate information and highest level of support
- Provided excellent customer service, engaging with guests, and ensuring a positive dining experience
- Worked on a team to maintain smooth operations and high standards of customer service during high-volume rushes
- Swiftly and professionally addressed any customer complaints, escalating to management when requested
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong cooperative relationships with coworkers and managers
Team Member
Freddy's Frozen Custard & Steakburgers
05.2019 - 05.2021
- Mastered POS (point of service) systems ranging from $500 to $1000 per shift and maintained accurate cash registers
- Maintained clean dining areas and work stations by routinely sweeping, mopping, and replenishing needed supplies
- Operated drive thru services including taking orders, handling payment, and delivering food in a prompt, but friendly manner
- Learned all required tasks quickly to maximize performance
Education
Bachelor of Science - Environmental Science
Kennesaw State University | College of Science And Math
Kennesaw, GA12.2025
Skills
- Customer Service
- Clear Communication
- Attention to Detail
- Following instructions and guidelines
- Adaptability
- Time Management
- Multi-tasking
- Teamwork and Collaboration
- Willingness to Learn
- Continuous Development
Timeline
Team Member
Panera Bread
03.2022 - Current
Team Member
Freddy's Frozen Custard & Steakburgers
05.2019 - 05.2021
Bachelor of Science - Environmental Science
Kennesaw State University | College of Science And Math