Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Lauren Horne

Monroe,NC

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

3
3
years of professional experience

Work History

Host/Cashier

Mellow Mushroom
Charlotte, USA
06.2022 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Cashier/Line Cook/Food Prep/Cleaner Helper

Jimmy John's
Charlotte, NC
01.2022 - 06.2022
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels
  • Stocked, tagged and displayed merchandise as required
  • Maintained cleanliness of checkout area including counter tops, registers, windowsills and floors.
  • Stepped up as lead worker when needed
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Ardrey Kell High School
Charlotte, NC
06.2024

Skills

  • Social Perceptiveness
  • Problem Solver
  • Active Listening
  • Energetic and Outgoing
  • Customer Service
  • Product Knowledge
  • Cleaning and sanitizing
  • Time Management
  • Order accuracy
  • Food production
  • Performance improvement
  • Guest engagement

Interests

  • Crafting and DIY Projects
  • Drawing and Painting
  • Cooking
  • Baking
  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Enjoy experimenting with different ingredients and flavors in the kitchen.
  • Adventure Travel

Accomplishments

  • Trained and mentored 5 employees.
  • Achieved Customer Satisfacton through effectively helping with incorrect orders, or missing items.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Host/Cashier

Mellow Mushroom
06.2022 - 07.2024

Cashier/Line Cook/Food Prep/Cleaner Helper

Jimmy John's
01.2022 - 06.2022

High School Diploma -

Ardrey Kell High School

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Lauren Horne