LAUREN HORTEN
Pensacola,FL
Summary
Professional, hardworking individual with over fifteen years of experience meeting customer needs in various roles. Skilled in conflict resolution, meeting productivity targets and maintaining current knowledge in a fast-paced role.
Overview
14
14
years of professional experience
Work History
Insurance Billing Specialist/Benefits Verification Specialist
Center for Sight of NWFL
Pensacola, FL
06.2021 - Current
- Monitored past due accounts and pursued collections on outstanding invoices.
- Submitted appeals to insurance companies when necessary.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Trained new employees on the proper use of software applications used in the department.
REFERRAL COORDINATOR
ANDREWS INSTITUTE FOR ORTHOPAEDICS & SPORTS MEDICINE
Pensacola, FL
08.2020 - 05.2021
- Maintained accurate records of in-progress and completed referrals, ensuring full data integrity throughout the process with the use of Excel
- Insurance verification and benefits review
- Worked with medical teams, patients, and families to implement effective treatment plans
- Assisted front office with check-in/check-out process while collecting co-payments and answering phone calls
- Trained new employees
- First point of contact for patient record keeping
BARTENDER TEAM LEAD
APPLEBEE'S NEIGHBORHOOD GRILL & BAR
Pensacola, FL
11.2010 - 02.2021
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Produced daily sales reports backing up inventory usage numbers
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Ability to up sale menu items, driving up per-sale revenues and maximizing profits
Front Desk Receptionist
THE SPINAL CENTER
Pensacola, FL
07.2019 - 08.2020
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Coordinated communications, financial processing, registration, record keeping and other administrative functions
- Insurance verification and benefits review
Education
Medical Electrologist - Electrology And Laser Hair Removal
The Cassady Academy
Pensacola, FL02-2025
High School Diploma -
J.M. Tate High School
Gonzales, Fl05-2007
Skills
- Multi-line Phone Proficiency
- ICD-10 knowledge
- Accounts receivable management
- Insurance verification
- Teamwork
- Multitasking
- Billing and invoicing
- Excellent communication
Timeline
Insurance Billing Specialist/Benefits Verification Specialist
Center for Sight of NWFL
06.2021 - Current
REFERRAL COORDINATOR
ANDREWS INSTITUTE FOR ORTHOPAEDICS & SPORTS MEDICINE
08.2020 - 05.2021
Front Desk Receptionist
THE SPINAL CENTER
07.2019 - 08.2020
BARTENDER TEAM LEAD
APPLEBEE'S NEIGHBORHOOD GRILL & BAR
11.2010 - 02.2021
Medical Electrologist - Electrology And Laser Hair Removal
The Cassady Academy
High School Diploma -
J.M. Tate High School
Similar Profiles
Anthony GriffinAnthony Griffin
Vocational Rehabilitation Counselor at Cleveland Sight CenterVocational Rehabilitation Counselor at Cleveland Sight Center
Cristina FloresCristina Flores
Intake at Center For SightIntake at Center For Sight
Nicole HattawayNicole Hattaway
Certified Ophthalmic Assistant at Georgia Center For SightCertified Ophthalmic Assistant at Georgia Center For Sight