Lauren Hottel
Summary
Operations professional with extensive experience in optimizing processes and leading cross-functional teams. Proven track record in driving operational improvements and delivering impactful results. Known for strong focus on collaboration, adaptability, and achieving targets with precision.
Overview
19
19
years of professional experience
Work History
Business Operations Executive, Director
Oracle
01.2021 - Current
- Functioning as chief of staff for two Sales Leaders within the Oracle Health line of business.
- Managing projects across multi-functional teams to drive Opportunity visibility, predictability, and improve client satisfaction and alignment
- Proactively providing leading indicators for client loss and potential performance gaps
- Developing customized presentations for intended audiences and business reviews
Senior Program Manager
Cerner Corporation
01.2013 - 01.2021
- Partnered with senior level leaders across the company (US & International) to ensure the voice of the client is the center of everyday business
- Designed surveys, processes, and stood up client community forums to ensure that client feedback on products and services is captured, actioned, and communicated back to client
- Established an Inner and Outer Loop Governance structure across organizations
- Provided Insights & Actions Workshops on client feedback and survey data
- Enabled senior leadership with the support they needed to communicate voice of the client success out to the larger business group
- Lead cross-organizational collaboration sessions (US & International) to understand the client's journey, experiences, and moments of truth when interacting with Cerner (internal associate sessions and client sessions)
- Previous roles held at Cerner Corporation: Senior Consultant
Service Manager
Balls Foods
01.2006 - 01.2013
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- People Manager - Directly managed 30 associates
- Training development, documentation and execution for all new hires as well as 120 existing employees
- Previous roles while employed with Balls Foods: Customer Service Manager, Cash Office Manager, Front End Manager
Education
Master of Arts - Educational Technology w/ Emphasis in Design/Development
University of Missouri
Columbia, MO01.2013
Bachelor of Arts - Secondary Education-Social Studies
University of Missouri
Kansas City, MO01.2010
Skills
- Cross-functional coordination
- Teamwork and collaboration
- Relationship building
- Customer retention
- Business growth initiatives
- Strategic planning and execution
- Employee engagement
Awards
- Graduated from Oracle's Drive Leadership Program, 2023
- Oracle Health Operations Associate of the Year, 2022
- Graduate of Cerner’s Leadership program, 2021
- Outstanding rating on yearly review, 8 consecutive years
- Cerner’s Excellence Award Recipient, 2019
Timeline
Business Operations Executive, Director
Oracle
01.2021 - Current
Senior Program Manager
Cerner Corporation
01.2013 - 01.2021
Service Manager
Balls Foods
01.2006 - 01.2013
Bachelor of Arts - Secondary Education-Social Studies
University of Missouri
Master of Arts - Educational Technology w/ Emphasis in Design/Development
University of Missouri
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