Lauren Howard
Summary
Dynamic and dependable customer service professional with extensive experience in fast-paced environments, characterized by meticulous attention to detail and exceptional communication skills. Proven success in managing guest interactions with poise and professionalism, ensuring each encounter is approached with care and efficiency. Committed to fostering positive guest experiences through courteous service and a proactive mindset, consistently striving to exceed expectations and enhance satisfaction. Passionate about cultivating lasting relationships that contribute to a welcoming atmosphere and drive repeat business, creating an environment where customers feel valued and appreciated.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
AMERICAN AIRLINES
01.2019 - 01.2025
- Delivered exceptional customer service in high-pressure environments.
- Ensured passenger safety by conducting thorough pre-flight checks and emergency procedures.
- Provided assistance during boarding and deplaning, enhancing operational efficiency.
- Addressed passenger inquiries and concerns promptly, fostering positive experiences.
- Implemented safety protocols effectively, contributing to overall flight security.
Assistant Manager
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA
01.2016 - 01.2019
- Assisted in managing daily operations to enhance customer service delivery.
- Coordinated team schedules and resource allocation to optimize workflow efficiency.
- Developed training materials for staff, improving onboarding processes and knowledge retention.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
- Monitored performance metrics to ensure compliance with company standards and policies.
Administrative Assistant
PANCREATIC CANCER ACTION NETWORK
01.2012 - 01.2016
- Coordinated scheduling and logistics for meetings and events, enhancing operational efficiency.
- Managed correspondence and communication channels, ensuring timely responses to inquiries.
- Assisted in drafting and formatting documents, improving overall presentation quality.
- Maintained organized filing systems for sensitive information, supporting data retrieval processes.
- Developed and implemented office procedures, increasing workflow effectiveness.
Education
Associate of Science - Diagnostic Medical Sonography
West Coast Ultrasound Institute
Los Angeles, CA01-2025
High School Diploma -
Culver City High School
Culver City, CA01-2010
Skills
- Guest Relations & Hospitality
- Leadership
- Scheduling & Admin Support
- Problem Solving
- Multitasking
Certification
· CPR/BLS & First Aid (AHA)
· HIPAA
Timeline
Flight Attendant
AMERICAN AIRLINES
01.2019 - 01.2025
Assistant Manager
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA
01.2016 - 01.2019
Administrative Assistant
PANCREATIC CANCER ACTION NETWORK
01.2012 - 01.2016
Associate of Science - Diagnostic Medical Sonography
West Coast Ultrasound Institute
High School Diploma -
Culver City High School
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