Lauren Hrobat
Broadview Heights
Summary
Business professional with strong communication skills and a proven ability to build relationships. Demonstrates understanding of customer service principles and adapts quickly to new systems. Committed to leveraging and enhancing skills in a corporate environment.
Overview
6
6
years of professional experience
Work History
Pet Care Coordinator/Social Media Specialist
Paws at Play/ North Royalton Animal Hospital
08.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple social media platforms.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Team Leader
Central Bark
07.2019 - 08.2022
- Assisting with check-in/check-out procedures, managing appointments, and maintaining accurate records.
- Resolved customer problems and complaints.
- Maintained cleanliness of the facility, ensuring a healthy environment for both dogs and staff members.
- Encouraged physical exercise and mental stimulation through supervised playtime, structured group activities, and individualized attention to help maintain overall well-being of dogs within daycare facilities.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Attractions Cast Member
Walt Disney World Resort
05.2022 - 08.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
Education
High School Diploma -
North Royalton Hight School
North Royalton, OH05-2017
Associate of Science -
Cuyahoga Community College
Cleveland, OH01-2020
BBA - Business Administration And Management
Purdue University Global
02-2025
Skills
- Documentation
- Time management
- Multitasking and organization
- Client relationship management
- Team collaboration
- Social media strategy
Timeline
Pet Care Coordinator/Social Media Specialist
Paws at Play/ North Royalton Animal Hospital
08.2022 - Current
Attractions Cast Member
Walt Disney World Resort
05.2022 - 08.2022
Team Leader
Central Bark
07.2019 - 08.2022
High School Diploma -
North Royalton Hight School
Associate of Science -
Cuyahoga Community College
BBA - Business Administration And Management
Purdue University Global
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